Problem: The client has translated the product categories into Arabic, but when clicking on the Arabic version, the products still display in English. Solution: We recommend checking your WPML settings for product translation. Follow these steps: 1. Navigate to WPML -> Settings in your WordPress admin. 2. Scroll down to the Post Types Translation section. 3. Ensure that the Products option is set correctly to allow for translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/.
Problem: The client reported that after translating the category and product category, clicking on the product category in the Arabic version redirects to the English version instead of opening in Arabic. Solution: We reviewed the provided URL and observed that the product category loads correctly in both languages. We requested the client to clarify the issue further or provide a screenshot highlighting the problem. Additionally, we enabled debug information for this ticket and asked the client to provide this information by following the instructions at http://wpml.org/faq/provide-debug-information-faster-support/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is unsure whether to choose the 'Production site' or 'Development site' option for their e-commerce website, which is still undergoing changes such as product additions and deletions. Solution: If you're considering switching from a development mode to a production mode, you can do this by visiting https://wpml.org/account/sites/ and clicking the globe icon to change the key to production. However, if you need a new registration key and the account is managed by another developer, we recommend registering a new account with WPML using a different email to purchase a new subscription. This will allow you to add a new registration key.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client was experiencing issues with WPML not translating certain elements on their e-commerce site, specifically 'frequently bought items' and 'mini cart items' which were still showing in English. Additionally, some products were displaying a zero price when viewed in the translated version. Solution: We identified that the issue with the zero price was due to the bundled products not being selected in the Arabic version of the product. We edited the product in the Arabic language and added the bundled products, which resolved the issue with the price not displaying correctly. If you're experiencing similar issues, we recommend checking if all necessary items and elements are correctly configured in each language version on your site. It's also crucial to ensure that all translations are complete and that no elements are overlooked.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
