Problem: The client reported that although their website is translated into Arabic, some product gallery images are still showing in the default language despite uploading different pictures. Solution: We visited the Arabic version of the specified URL and found that the images appear to be correctly translated to Arabic. We asked the client to double-check if the issue still persists. If it does, we requested a screenshot to better understand where the untranslated images are showing. Additionally, we advised the client to provide site debug information to help us diagnose the issue further. This can be done by following the guide at https://wpml.org/faq/provide-debug-information-faster-support/.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client requested to speak to a human without providing specific details about the issue. Solution: We asked the client to elaborate on the problem and suggested providing screenshots to help clarify the issue. Additionally, we enabled debug information for the support ticket and provided a link to instructions on how to retrieve and share this information. If you're experiencing similar issues, we recommend following these steps: 1. Elaborate on your issue in detail. 2. Use the "upload an image" option to provide screenshots. 3. Retrieve and share debug information using the instructions here: http://wpml.org/faq/provide-debug-information-faster-support/area
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
Problem: The client translated their footer widget, but the links in Arabic were not directing to the correct Arabic pages. Solution: We advised the client to edit the footer widget links to use absolute URLs instead of relative ones. For example, changing
/my-account/
to
https://eg.prcnstore.com/my-account/
. After updating the links, the client should go to the WordPress Dashboard > String Translation and translate the URLs to their Arabic equivalents, such as translating
https://eg.prcnstore.com/my-account/
to
https://eg.prcnstore.com/ar/my-account/
. This process should be repeated for all relevant links.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client has translated the product categories into Arabic, but when clicking on the Arabic version, the products still display in English. Solution: We recommend checking your WPML settings for product translation. Follow these steps: 1. Navigate to WPML -> Settings in your WordPress admin. 2. Scroll down to the Post Types Translation section. 3. Ensure that the Products option is set correctly to allow for translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum at https://wpml.org/forums/.
Problem: The client reported that after translating the category and product category, clicking on the product category in the Arabic version redirects to the English version instead of opening in Arabic. Solution: We reviewed the provided URL and observed that the product category loads correctly in both languages. We requested the client to clarify the issue further or provide a screenshot highlighting the problem. Additionally, we enabled debug information for this ticket and asked the client to provide this information by following the instructions at http://wpml.org/faq/provide-debug-information-faster-support/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is unsure whether to choose the 'Production site' or 'Development site' option for their e-commerce website, which is still undergoing changes such as product additions and deletions. Solution: If you're considering switching from a development mode to a production mode, you can do this by visiting https://wpml.org/account/sites/ and clicking the globe icon to change the key to production. However, if you need a new registration key and the account is managed by another developer, we recommend registering a new account with WPML using a different email to purchase a new subscription. This will allow you to add a new registration key.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
