Problem: The client was experiencing issues with translated page lists returning empty and missing menus in the translated navigation. The expected submenu and page list were not appearing, and instead, there was an absence of these elements. Solution: We identified two separate issues. For the navigation menu problem, we found that the pages were not correctly added as parent/child in the Pages section. After adding them and re-translating the templates via WPML > Translation Management, the navigation displayed correctly. For the page list block inside a content template, it was determined to be a bug. The temporary workaround involved manually adjusting the translated IDs in the database for the wp_navigation and editing the page via Gutenberg in "Code" view to specify the translated "ref" value. We also recommended checking and translating these from WPML > Translation Management and manually selecting the correct translated parent page. A permanent fix was scheduled for WPML 4.8.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to use the WPML language switcher in the block editor, but it is not visible. This issue arises because the site uses the "SVG support" plugin, which is currently incompatible with WPML, preventing the language switcher block from appearing. Solution: Currently, the SVG support plugin is not compatible with WPML, which is why you are experiencing issues with the language switcher in the block editor. We recommend checking the compatibility of plugins on the WPML compatibility page. If you cannot find the SVG support plugin listed there, it likely means that compatibility has not yet been established. In this case, you might consider disabling the SVG support plugin temporarily to see if this resolves the issue with the language switcher.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Additionally, always ensure that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client reported issues with the page list block not working correctly on translated pages. Specifically, the page list in content disappears, and in navigation, it incorrectly displays a submenu from a previous translation instead of the current one. Solution: We recommended adding custom XML configuration to resolve the issue. Here are the steps: 1. Navigate to WPML > Settings > Custom XML Configuration. 2. Add the following code:
3. Save the changes. 4. Go to your default language page, make a small change, save, and re-translate. This should correct the display of pages in the page list block on translated pages.
Please note that this solution might become outdated or may not apply to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
