Problem: You are experiencing inconsistent capitalization in translations from Dutch to English using WPML, particularly in titles, subtitles, and some paragraphs. Solution: We have identified that this issue arises because the Translation Editor in WPML sometimes misinterprets certain paragraphs as titles, leading to unwanted capitalization. Currently, our developers are aware of this problem and are actively working on a solution. Unfortunately, there is no immediate workaround available at this moment.
If this solution becomes irrelevant due to updates or if it does not apply to your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues updating their payment method on a WordPress site using WPML. After completing 3D-verification, instead of a confirmation and redirect, they encounter a white page. Additionally, attempts to update the payment details result in the credit card being declined, despite it working on other platforms. Solution: We recommended the client to first ensure there are sufficient funds and that their bank isn't blocking the payment. After confirming these were not the issues, we checked with our payment processor, Stripe, who indicated there were no blocks on the client's account or card. We advised the client to attempt the payment again with the same card. If the problem persists, it may be necessary to try a different payment method or retry at a later date. If these steps do not resolve the issue, we suggest visiting our known issues page to check for any related problems, verify the version of the permanent fix, and confirm that the latest versions of themes and plugins are installed. If the issue still persists, please open a new support ticket.
The client is unable to use WPML AI for automated translations from Dutch to English and French, despite selecting it above DeepL. When only WPML AI is selected, auto-translation does not function, leaving all fields empty.
Solution:
Initially, WPML AI did not support translations from Dutch to English and French. However, after checking with the developers, it was confirmed that these language pairs were in the final phase of development. Subsequently, an update was provided, and now it is possible to translate from Dutch to English and French using WPML AI. We recommend trying the updated functionality and providing feedback.
If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problem: The client is looking to use WPML AI to translate their website from Dutch (NL) to French (FR) and is inquiring about the availability of this feature for 15,000 posts. Solution: We have scheduled the deployment of the NL to FR translation feature via WPML AI for around February next year. This timeline ensures that we can thoroughly test and ensure everything functions correctly before its release.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
