Problem: The client needed to determine if their site uses Twig templates for the WPML language switcher, as they received a notification about changes related to Twig. They provided code snippets and details about their implementation, which they did years ago and were unsure about the current setup. Solution: We advised the client that the code they shared indicates a PHP-based implementation of the WPML language switcher, not a Twig-based one. Therefore, their current setup should not be affected by the changes related to Twig templates. We recommended that they ensure they have a full website backup as a precaution. Additionally, we confirmed that all links shared in the support ticket are private and only visible to the client and the support team.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client is trying to display a page in Spanish, but it appears in English. The translation job was incorrectly marked as 'Spanish > English' instead of 'English > Spanish', and the client wants to reassign this page to a Spanish translator. Solution: 1. Disconnect the page translation from the original by following this guide: https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/. 2. If the English post is currently in Spanish, change the "language of this post" to English. 3. Proceed with the translation. Alternatively, if the page's original language is Spanish and the English version is a translation from Spanish: 1. Select "Edit anyway". 2. In the drop-down menu labeled "This is a translation of," choose "None". 3. Repeat this process for the French and Italian versions. 4. Reconnect the pages, setting English as the default language. 5. Make a minor change to the English page and update it. 6. Resend the page to the Spanish translator from WPML → Translation Management.
If these solutions do not apply to your case, or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
