Problem: The client reported that after updating to the latest versions of WPML plugins, the translations in Gravity Forms were only partially appearing. Some translations were visible, while others were not. Solution: 1. We recommended the client to ensure all WPML plugins were updated. We advised backing up the site and then updating the plugins from the WPML commercial tab. 2. We used the String Translation tool to manually translate the missing strings and cleared the cache, which resolved the issue. 3. We suggested rechecking the translations using the Translation Management tool to confirm if the issue was fully resolved.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to load translation jobs for parts of their website, such as Gravity Forms, and encountered an 'API key not found' error despite the site being correctly registered. Solution: We investigated the issue and found remnants of failed Gravity Form translations in the database. We removed these redundant packages and an unnecessary entry in
icl_translation_status
, which resolved the issue and allowed the translation jobs to load correctly. If you're experiencing similar issues, we recommend checking your database for any remnants of failed translations and clearing them.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum for further assistance.
