Problem: The client needed help with two issues: the submit button on their contact form was not displaying correctly, and they were unable to select the blog page for the Dutch menu because it was only created in English.
Solution: For the submit button issue, we edited the 'Contactformulier 1' by navigating to wp-admin > Contact > Contact forms. We changed the text to 'Verzend', but the client can change it to another word if preferred. The English and translated versions of the contact form already have the word 'Submit', so no changes are necessary there.
To address the blog page issue, we added a Dutch translation for the page by going to the pages listing, switching to English in the admin top bar, and saving the translation. This allowed the blog page to be selectable in the Dutch menu.
We asked the client to test these changes and, if satisfied, to mark the other ticket as resolved.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client is unable to add the blog to the Dutch menu after translating the entire website into Dutch. Solution: We asked the client to provide a detailed explanation of the issue they are experiencing. We also suggested that screenshots could help clarify any confusion or miscommunication. We instructed the client to use the "upload an image" feature located below the comment section to provide screenshots if necessary.
Problem: The client is trying to translate the homepage into Dutch using WPML, but the Revolution Slider module does not translate automatically. Even after manually changing the language and publishing with Elementor, the slider remains in Dutch on the English page as well. Solution: We recommend following our documentation on creating multilingual sliders with Revolution Slider and WPML. You can find the guide here: Creating Multilingual Sliders with Revolution Slider and WPML. After following the steps in the documentation, please let us know if you are able to translate the slider texts.
If the solution provided here is not relevant to your situation, because it might be outdated or not applicable to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client wants to move the language option buttons from the bottom of each page to the top right corner. Solution: We recommend removing the language switcher from the footer and adding it to the site's main menu. Here are the steps to follow: 1. Navigate to WPML → Languages → Footer and uncheck the option 'Show language switcher in footer'. 2. Go to WPML → Languages → Menu language switcher → Add a new language switcher to a menu. 3. Customize the language switcher and select the main menu from the dropdown list. For detailed instructions, please refer to our tutorial: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-a-language-switcher-to-a-menu-footer-or-widget.
Please try these steps and let us know if you need further assistance. If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket: https://wpml.org/forums/forum/english-support/.
Problem: The client wanted to change the default language of their website to Dutch, but this also changed the WordPress dashboard language to Dutch. The client was looking for a way to keep the WordPress dashboard language in English while having the default website language as Dutch. Solution: We recommended the client to change the backend language by navigating to Users > Profile > Language and selecting English. This action allows the user's admin interface to be in English, while the main language of the site remains Dutch.
If this solution does not apply to your situation, or if it seems outdated, we encourage you to check the related known issues and verify that you have the latest versions of themes and plugins installed. If you still encounter issues, please do not hesitate to open a new support ticket in our support forum.
Problem: The client has finished translating all the pages but cannot find an option to publish them.
Solution: We recommend checking WPML -> Translations to see if you can edit your translation there and then publish them. Alternatively, for bulk actions, you can go to the pages listing, switch to the secondary language in the admin top bar, select all pages, and edit them in bulk by changing the status from draft to published.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client was experiencing issues with the heading and menu items on the Dutch translated pages of their website. They wanted the Dutch pages to use the same heading and menu as the original English pages. Solution: 1. We duplicated the header to ensure the same styling is used in both languages. 2. We identified that the menus showing up were due to the use of the "menu sync" option. To address the missing buttons and to have more control over the menu, we suggested looking at our documentation on translating menus. 3. For the client's specific needs, we recommended using the "Fully custom method" for translating menus, as detailed in our documentation here: Fully custom method. We also advised creating a full website backup before making changes.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the solution does not resolve your issue, we encourage you to open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.
Problem: The client is experiencing issues with translating the 'Contact us' page on their website into Dutch. The contact form created with Contact Form 7 remains in English and the client is unsure how to change it.
Solution: 1. We asked the client to provide debug information to better understand the setup and the plugins involved. 2. We instructed the client to accept and publish the translation from the top of the page, switch to the Dutch language in the WordPress backend, and then edit the 'Contact us' page with Elementor to see if they could change the content. 3. Upon reviewing the screenshot provided by the client, we confirmed that they are using Contact Form 7 and have the 'Contact Form 7 Multilingual' add-on installed. We suggested that the client ensure the form is translated by following the steps in our documentation: Using Contact Form 7 with WPML. 4. We clarified that WPML should automatically display the translated form without the need for a different shortcode. If the client still wishes to replace the shortcode, they can do so in the Elementor editor, as shown in their screenshot.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still facing issues, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
