Problem: The client's site lost its layout and design after uploading a backup. Solution: We recommend checking the restoration process of the site, as the layout information is typically stored in the database. It's possible that the issue stems from how the site was restored. For a smoother migration process, we suggest using plugins like Duplicator or All-in-One WP Migration.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You have translated your site using WPML but are unsure how to translate your products into different languages. Solution: If you are experiencing this issue, we recommend using the WooCommerce Multilingual addon to translate WooCommerce products. For more information, please visit WooCommerce Multilingual documentation. If your site uses custom post types or non-WooCommerce based product features, you should make these post types translatable in WPML -> Settings. For detailed instructions, please visit Translating Custom Posts documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing a 500 internal error in Elementor, which you believe is caused by WPML. Solution: We found that the issue was due to pages in different languages being duplicates of each other, leading to a recurring issue. To resolve this, we recommend deleting all meta keys named
_icl_lang_duplicate_of
from the
_postmeta
table. Please try this solution and confirm if it resolves the issue on your end.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
