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Problem:
When using a professional translation service you can't cancel jobs in progress. That's because the agency might be already working on the translation.

Solution:
In that case you need to contact directly the agency/translation service and ask them to cancel the job from their end.

Relevant Documentation:
Refer to your service’s dedicated documentation for instructions on canceling translation jobs:
https://wpml.org/documentation/translating-your-contents/professional-translation-via-wpml/how-to-use-translation-service/#canceling-jobs
https://wpml.org/translation-service/