Problem: You are working on a site under development and need to translate estimated shipping days (months) into Latvian using WPML. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure that the strings you want to translate are wrapped in the appropriate gettext functions in your theme or plugin files. For example, use
for WordPress templates. 2. Once the strings are properly wrapped, go to the WPML String Translation page and search for the strings you've added. You should be able to translate them directly there into Latvian. 3. If the strings do not appear in the String Translation list, make sure you have scanned your theme or plugins for strings in WPML. This can be done under WPML > Theme and plugins localization.
If this solution does not apply because it might be outdated or not suitable for your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.
Problem: You are trying to translate estimated shipping days (months) into Latvian on your website, but they are not appearing in Latvian. Solution: We recommend following these steps to locate and translate the strings: 1. Navigate to WPML → String Translation. 2. Enable the option "Look for strings while pages are rendered". 3. Visit the page where the untranslated strings are displayed. 4. Return to WPML → String Translation, disable the option, and check if the string has been registered. 5. Translate the registered string into Latvian. For more detailed instructions, please refer to our documentation on finding strings that don't appear on the String Translation page. Additionally, we have enabled debug information for this support ticket. You can find instructions on how to retrieve this information from your site and provide it to us here: provide debug information for faster support.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are unable to pay for translations using WPML, and you encounter an issue with the payment link, which likely expired. Solution: We recommend following the steps provided in your screenshot. Since the invoice can no longer be paid on Stripe, please contact OnTheGoSystems Limited directly at purchases@wpml.org or call +85231807888 to arrange an alternative payment method or to issue a new invoice.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client needed to know how to pay for translations using WPML but had already opened a ticket regarding the same issue. Solution: We informed the client that this is a duplicate ticket and advised them to refer to the existing ticket on this topic. We recommended not opening more tickets for the same issue to avoid lowering the priority of the initial ticket in the support queue. We also requested that the client mark the current ticket as resolved. For further details, please see the existing discussion: https://wpml.org/forums/topic/hey-i-can-not-pay-for-translations.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are unable to pay for translations using your 'Paysera' credit card and are wondering if 'Paysera' is supported for payments and if there are any known issues. Solution: We have identified that there might be compatibility issues between Paysera and our payment system, or restrictions imposed by Paysera itself. We recommend contacting Paysera Support for specific details on any restrictions or issues. Alternatively, you could try using another payment method.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client was unable to use the auto-translation feature after downloading the WPML plugin, as their page started to break down and they could not find the option to translate all four languages. Solution: We identified that the issue was due to hundreds of local translation jobs created while using the "Translate what you choose" mode. These jobs needed to be either completed or canceled to make the content available for the "Translate everything automatically" mode. We canceled these jobs, and now the content should be available for auto-translation.
If you're experiencing a similar issue, we recommend checking for any local translation jobs that might be pending and canceling them to enable the "Translate everything automatically" mode. However, this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
