Problem: The client is experiencing an issue where form labels in WPForms reset to the source language after the page containing the form is auto-translated. This occurs despite the form itself being translated correctly initially. Solution: We recommend the following steps to address this issue: 1. Assign the page containing the form to yourself via WPML's Translation Management. 2. Manually translate the page, ensuring to specifically translate the form labels within the WPML Advanced Translation Editor (ATE). 3. This approach should prevent the form labels from resetting when the page is auto-translated in the future. If the form labels still do not appear in the editor or the issue persists, it may indicate a deeper problem, possibly a bug, which would require further investigation.
Please note that this solution might become outdated or may not directly apply to your specific situation. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues accessing the Translation management page on your staging site. The page appears blank, and you receive a message indicating that the site seems to have moved, although the URLs are the same. Additionally, there is an error in the admin bar about needing to map languages, but no languages are loaded for mapping. Solution: We resolved the issue by setting the site as a copy, which made the Translation management page available again. To connect your sites and share translation memory and credits, we recommend following the steps outlined in our documentation on Automatic Translation Subscription for Multiple Sites.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. For further assistance, you can also visit our support forum at WPML Support Forum.
