Problem: The client reported that some German translations on their website reverted to English, despite no changes being made to WPML settings or Toolset Views. Specific issues were noted with the translation of single posts and elements translated using the [wpml-string] shortcode. Solution: We identified that the issue was related to the Astra theme. The Astra developers provided a patched version (4.13.2.1) which resolved the issue with the [wpml-string] translations. It is expected that this fix will be included in the next release of the Astra theme. Therefore, if you're experiencing similar translation issues, we recommend checking if you are using the Astra theme and updating to the latest version available.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with the Elementor Pro Price Table widget in WPML and was unsure if the custom XML configuration was still necessary after the latest WPML update. Solution: We confirmed that with the release of WPML version 4.9, the custom XML configuration is no longer required for the Elementor Pro Price Table widget. This update has improved automatic translation and compatibility, which can be reviewed in detail here: WPML 4.9 Changelog. If you're experiencing similar issues, we recommend checking that you have updated to the latest WPML version and verifying the changes. If the problem persists or if this solution seems outdated or irrelevant to your case, please visit our support forum and open a new ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Contact WPML Support
Problem: The client reported that a coupon was functioning correctly in the primary language (English) but not in the secondary language (German). This issue was due to the add-to-cart URLs not being translated to match the product variations in the secondary language. The Elementor Price Table widget used did not automatically present URLs for translation, which is necessary for proper functionality in a multilingual setup.
Solution: We recommended ensuring that the 'Make themes work multilingual' and 'Language filtering for AJAX operations' options were enabled under WPML >> Languages. The client was advised to manually translate the add-to-cart URLs to correspond with the translated product variations. This involved editing the page in the original language, switching to the secondary language, and setting the correct URLs for the buttons. Additionally, the client needed to register the Elementor Price Table element using a custom XML configuration to make the URLs translatable by WPML. Detailed steps for registering custom Elementor widgets for translation can be found here: https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at our support forum.
Problem: The client needs to display different decimal separators for invoices in English and German on a WooCommerce site, both using the Euro currency. The client found the necessary string for the decimal separator but it was registered and locked, preventing changes. Solution: 1. Set the default decimal separator in WooCommerce to a period (.) for English, which is the site's default language. Navigate to WooCommerce → Settings → General → Currency Options and set the Decimal Separator to a period (`.`). 2. To adjust the decimal separator for German, use WPML's String Translation. Go to WPML → String Translation and click on the Admin Texts Translation link here. Search for `woocommerce_price_decimal_sep`, check the box, and click "Add to String Translation". 3. In WPML → String Translation, search again for `woocommerce_price_decimal_sep`. For German, set the translation value to a comma (`,`), and leave the English version as is.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket here.
Problem: The client is trying to translate a text widget in Elementor using the Classic Translation Editor (CTE) and is concerned about the support and compatibility of CTE with the Advanced Translation Editor (ATE). The client noticed that translating with CTE adds an HTML paragraph to the text and is unsure if this behavior is expected. Solution: We confirmed that when translating with CTE, it is expected behavior for an HTML paragraph tag to be added by Elementor, as this tag usually already exists on the original content. We have confirmed this on a test site running only Elementor. We also clarified that CTE and ATE are not fully compatible because they function differently. Translations done in CTE cannot be migrated to ATE due to different system architectures, including translation memory. However, clients can switch back from ATE to CTE and continue using their translations. If switching from CTE to ATE, translations need to be redone because ATE has its own translation memory. For more details, visit how WPML keeps track of your translations and switching from classic to advanced translation editor.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
