Problem: You are concerned about whether your site uses custom Twig templates for the language switcher, especially with the upcoming WPML 4.8 update which removes support for Twig templates. Solution: If you have configured your language switcher through WPML → Languages or your theme settings, you should not encounter any issues with the WPML 4.8 update. However, if you are unsure or need further clarification, we recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We highly recommend visiting the WPML support forum for further assistance.
Problem: The client was unable to edit a French translation of a page using WPML's Advanced Translation Editor. When attempting to edit, clicking on the French translation led to a blank page. Additionally, there was a warning about potential loss of edits when using Elementor. Solution: Initially, we recommended editing the page from the primary language (English) using the Advanced Translation Editor to avoid the issue with unsaved edits. For different designs in the French version, setting up a manual translation is advised, as detailed here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/. Upon further communication, it was discovered that the issue was specific to the Chrome browser; switching to Firefox resolved the problem. We also suggested making minor edits to the page title in the primary language and then checking if the issue persists.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: After changing a link name on a page, the WPML translation management is prompting to update the translation for each language. Solution: This behavior is expected as changes to a page require updates to its translations. However, if you wish to avoid triggering an update, you can use the 'minor edit' option. If you're having trouble finding this option, we recommend following the workaround provided in this documentation.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so here: WPML support forum.
Problem: You want to translate the original English URL permalink into French or Spanish when using WPML. Solution: We currently do not support direct translation of URLs in WPML. You can translate the page title, which will then generate a new URL based on the translated title. Alternatively, you can copy the URL from the original version and adjust it as needed for each language.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to translate the banner at the top of your website into different languages using WPML, but encounter issues where the text 'Prices Dates' appears multiple times. Additionally, you are unsure how to use the WPML automatic menu creation feature. Solution: First, ensure that all pages on your website are fully translated. Then, navigate to WPML > WP Menus Sync and complete the dialog to automatically create the menu in all languages, using the site's default language menu as a reference. This process will work seamlessly if all pages have been translated. You can also manually edit each menu in each language to place custom menu items as needed. For detailed guidance on translating menus, please read the documentation here: https://wpml.org/documentation/getting-started-guide/translating-menus/ Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, we encourage you to open a new support ticket for personalized assistance.
Problem: The client is setting up WPML to translate their website into multiple languages and has encountered two issues: unexpected '/en' suffix in English URLs and an incorrect credit calculation for translations. Solution: For the issue with English URLs having an '/en' suffix, this is standard behavior when using the 'Different languages in directories' option in WPML. If you prefer not to have '/en' for English, consider using a different URL format option in WPML settings. Regarding the translation credit calculation, the initial estimate includes not only the visible text but also hidden elements like custom fields and content from third-party plugins. To ensure you are only charged for the content you want translated, configure your translation preferences under WPML > Settings before starting the automatic translation. This includes setting non-essential content, such as blog posts, to 'not translatable' if you do not wish them to be included.
If this solution does not fully address your concerns or seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
