Problem: The client reported that the top portion of their webpage was not translating correctly in multiple languages, although the bottom portion was fine. This issue persisted across different language versions and was noted to have started after a recent WPML update. The page was built using Elementor. Solution: We recommended the client to first duplicate the page and attempt to translate the duplicated version to see if the issue persists. We also suggested disabling all non-WPML plugins temporarily to check for any plugin conflicts. Additionally, we asked for details about the Elementor widgets used in the non-translating sections and for a screenshot of the page structure in the Elementor editor. To further isolate the cause, we set up a sandbox site with a fresh installation of WordPress, WPML, and its add-ons, and asked the client to recreate the affected page there to determine whether the issue was related to WPML or specific to the site's configuration.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You have translated a page into multiple languages using WPML, but only the URL was translated, not the content. Solution: First, delete the existing translations and empty the Trash to make the Duplicate option available. Follow these steps: 1. Navigate to Pages → All Pages. 2. Switch to the secondary language. 3. Delete the translated page and empty the Trash. 4. Edit the page in the original language. 5. Disable ATE for that page and duplicate it to the secondary language. 6. Open the duplicated page in the secondary language and select “Translate independently”. 7. Click “Edit with Elementor” and manually replace the original text with the translated text within the HTML code. This process allows you to have full control over the translated version and edit it separately from the original.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with updating translations manually in Elementor for multiple pages and languages, and you are concerned about being charged additional fees for translation credits. You also mentioned problems with activating the OTGS plugin and a related issue with base64 encoded content. Solution: We are aware of the difficulties you are facing and plan to enhance the functionality in a future release of the Advanced Translation Editor. The specific issue with sending base64 encoded content to translation is also recognized and will be addressed in the upcoming WPML version 4.9.3.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You attempted to translate a page, but encountered an error stating that WPML cannot send some of the content for translation because it includes fields that are encoded. As a result, these fields were removed from the translation job. Solution: We have escalated this issue to our development team for further investigation. Meanwhile, we recommend you follow the workaround provided to handle pages with base64 encoded content. You can find detailed instructions on how to proceed by visiting the following link: WPML cannot send base64 encoded content to translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing an issue where menus in foreign languages appear expanded at the top of each page, unlike the English page where menus function correctly. Solution: We recommend backing up your website and then following the steps provided in our guide for translating menus. You can find the guide here: Translating Menus Documentation.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing an issue where media processing is stuck in the WordPress CMS. Solution: If you're facing a similar issue with stuck media processing in WordPress using WPML, we recommend the following steps: 1. Navigate to WPML → Translation Management or WPML → Translation Dashboard in your WordPress admin. 2. Click on the Jobs tab to view all translation jobs, including those for media. 3. Identify any jobs that are marked as 'in progress' or 'stuck' and select them. 4. Click the Cancel button to remove these jobs from the queue. 5. If the media remains stuck, edit the original page or post containing the media, make a minor edit (like adding a space), and save it. 6. Optionally, resend the page for translation to create a new job, bypassing the stuck one. After these steps, check the Media Library and WPML → Media Translation section to ensure the media is no longer processing. If issues persist, clear your site's cache and reload the admin.
Additionally, you can try navigating to WPML > Support > Troubleshooting link and click on "Cancel in-progress automatic jobs". If the problem continues, consider toggling the media translation settings off and on as shown in the WPML settings.
If these solutions do not resolve the issue or if they seem outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to ensure that the schema markup in Rank Math SEO updates automatically on pages translated into different languages using WPML, but it does not convert into translations for different languages. Solution: If you're experiencing this issue, we recommend making the meta fields translatable. First, ensure to back up your site. Then, navigate to WPML > Settings > Custom fields translation, and locate the custom fields
rank_math_schema_Article
and
rank_math_schema_Course
. Set these fields to translatable. Afterward, make a minor change to the default language page and translate only the necessary parts.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: You are concerned about whether your site uses custom Twig templates for the language switcher, especially with the upcoming WPML 4.8 update which removes support for Twig templates. Solution: If you have configured your language switcher through WPML → Languages or your theme settings, you should not encounter any issues with the WPML 4.8 update. However, if you are unsure or need further clarification, we recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We highly recommend visiting the WPML support forum for further assistance.
Problem: The client was unable to edit a French translation of a page using WPML's Advanced Translation Editor. When attempting to edit, clicking on the French translation led to a blank page. Additionally, there was a warning about potential loss of edits when using Elementor. Solution: Initially, we recommended editing the page from the primary language (English) using the Advanced Translation Editor to avoid the issue with unsaved edits. For different designs in the French version, setting up a manual translation is advised, as detailed here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/. Upon further communication, it was discovered that the issue was specific to the Chrome browser; switching to Firefox resolved the problem. We also suggested making minor edits to the page title in the primary language and then checking if the issue persists.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: After changing a link name on a page, the WPML translation management is prompting to update the translation for each language. Solution: This behavior is expected as changes to a page require updates to its translations. However, if you wish to avoid triggering an update, you can use the 'minor edit' option. If you're having trouble finding this option, we recommend following the workaround provided in this documentation.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if further assistance is needed. You can do so here: WPML support forum.
