Problem: The ATE Server appears to be unavailable, preventing any translations. The error log indicates a 'Service Unavailable' message with a status of 503. Solution: If you're experiencing this issue, we recommend trying again as it might have been a temporary outage. Additionally, please clear all types of caches on your site. If the problem persists, upload a screenshot that clearly shows the issue to help us understand the situation better. We have enabled debug information for this ticket. Follow the instructions here to retrieve and share the debug information from your site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues here, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue still persists, please open a new support ticket.
Problem: When using Gutenberg to create a page and translating it with the Advanced Translation Editor (ATE), if you later edit the heading in the original language, the corresponding translated field in ATE becomes empty. Solution: Currently, this behavior is expected and there is no direct way to retain the old translations in ATE after changes are made in the original language. However, we have already submitted a feature request to our development team. Your ticket has been added as an additional vote for this request, which will be considered in future updates.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also advise checking the related known issues and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: You are trying to export a translated custom taxonomy using native WP export and WP Import Export Lite combined with the WPML Export and Import plugin. You are experiencing issues with incorrect translations and non-translated entries being assigned incorrectly in the export XML. Some entries have an empty _wpml_import_language_code, leading to incorrect language imports. Additionally, there are wrong values in the 'trid' field in the source database table icl_translations, with missing entries for some taxonomies, although they appear correct in the WordPress backend. Solution: We have released WPML Export and Import 1.1.0, which includes a fix for the reported issue. If you do not yet see the update, you can update the plugin by navigating to Plugins > Add new on the Commercial tab and then clicking "Check for Updates." Alternatively, you can download the plugin here.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
