Problem: The client reported two issues: firstly, the translated footer is not displaying correctly on the live site. Secondly, the flag icon for language selection on the mobile version is excessively large. Solution: For the first issue regarding the footer, we need more specific details or access to check the settings and ensure that the translation and display settings are correctly configured in WPML. For the second issue, we resolved it by applying a custom CSS rule to limit the maximum width of the flag to 50px. This adjustment can be made by navigating to Customize > Custom CSS. If this solution does not resolve the issue or if it reoccurs, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists or if the provided solution is not applicable due to updates or different circumstances, please do not hesitate to open a new support ticket. We highly recommend visiting our support forum for further assistance at WPML Support Forum.
Problem: The client needed the flags to appear as the last item in the menu for two languages, but they were not positioned correctly. Solution: We recommended checking the menu settings under WPML > Languages > Menu Language Switcher or the theme's menu settings if the switcher was added via Appearance > Menus. The issue was resolved by re-saving the menu, which updated the order correctly. If you're experiencing this issue, we recommend trying to re-save your menu settings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate the product feed on your WooCommerce site using WPML and the WooCommerce Google Product Feed plugin, but the feed is not appearing in the translated language. Solution: We recommend adding the language code to the feed URL to access the translated products. For example, to get the Spanish version of the feed, you would modify the URL to:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client needs to delete a translation of a Layout in WPML that was not correctly copied over in Elementor, and they wish to start over. Solution: We recommended the client to navigate to their WordPress dashboard, specifically to the Layout section. From there, they should locate the translation they wish to delete under the specified language, hover over it, and select the option to delete. After deleting, it is also necessary to remove it from the trash tab to completely clear it. This process will allow the client to start fresh with the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed to redirect all pages, products, and other content from a deleted language (e.g., /deletedlanguage/) to the default language homepage. Solution: We recommended using the Redirection plugin (https://wpml.org/plugin/redirection/) or adding the following code to the .htaccess file:
*The "deletedlanguage" should be replaced with the actual language prefix that was deleted. *We also advised the client to ensure they have a full backup of their website before making any changes to the .htaccess file.
If you're experiencing a similar issue, we recommend trying the above solution. However, please note that this solution might be outdated or not applicable to your case. If it doesn't resolve your issue, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.
Problem: The client is experiencing issues with translations not being visible when switching between editing in the WordPress Editor and the WPML Translation Editor. They are working with four languages and are unsure if they can use both editors simultaneously and whether they can make design changes in Elementor. Solution: We explained that it is expected behavior that you cannot use both the WPML Translation Editor and the WordPress Editor at the same time for translating content. When you choose a translation method in the WordPress Editor's sidebar under "Languages", you must stick to that method. If you edit translated content in the WordPress Editor after using the WPML Translation Editor, those changes will be overwritten the next time you use the WPML Translation Editor. For manual translations using the WordPress Editor, we provided a guide:
