Problem: The client reported an issue where the 'WPML Multilingual & Multicurrency for WooCommerce Country availability' setting was not functioning as expected. The client wanted to restrict payment methods not by user location but by billing country, expecting the PayPal plugin to behave similarly to another plugin that was working fine. Solution: We replicated the issue and identified that the setting in question uses geolocation, which restricts visibility of payment methods based on the actual location of the user. To properly use the feature as intended, the client needs to: 1) Enable the MaxMind Geolocation API at WooCommerce > Settings > Integrations. 2) Enable WooCommerce > WCML > Multicurrency > User location.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are unable to use Elementor Form in secondary languages; it only functions in the main language, displaying an "error" message. Solution: We recommend clearing the cache for all languages. You can do this by navigating to the WPML support team's admin bar, selecting WP Rocket > Clear and preload cache > All Languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The Add to Cart button was not functioning in a secondary language on a WooCommerce site using the Woodmart theme and WPML. The button was unresponsive or just spinning infinitely, specifically in the Romanian language, while it worked correctly in other languages. Solution: 1. Ensure all WPML-related plugins are updated to the latest versions: - WPML Multilingual CMS - WPML Media Translation - WPML String Translation 2. Clear all caches including browser, WordPress, and theme-specific caches after updating. 3. Check for JavaScript or PHP errors on the secondary language product pages. 4. Review WPML and WooCommerce compatibility with the Woodmart theme for issues specific to secondary languages. 5. Inspect and correct any incorrect string translations in WPML -> String Translation, particularly those related to WooCommerce functionalities.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: If you're experiencing issues with PayPal Express Checkout disappearing in languages other than your base language, it might be due to the multicurrency settings in WPML. Solution: We recommend checking your multicurrency settings in WooCommerce. Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Multicurrency and edit the currency settings to verify the available payment options. If the currency used for the Romanian language is not supported by PayPal Express Checkout, this could be why it's not appearing. Additionally, you can temporarily disable Multicurrency to see if the payment option then appears correctly in Romanian.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance at WPML support forum.
Problem: The client reported two issues: firstly, the translated footer is not displaying correctly on the live site. Secondly, the flag icon for language selection on the mobile version is excessively large. Solution: For the first issue regarding the footer, we need more specific details or access to check the settings and ensure that the translation and display settings are correctly configured in WPML. For the second issue, we resolved it by applying a custom CSS rule to limit the maximum width of the flag to 50px. This adjustment can be made by navigating to Customize > Custom CSS. If this solution does not resolve the issue or if it reoccurs, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists or if the provided solution is not applicable due to updates or different circumstances, please do not hesitate to open a new support ticket. We highly recommend visiting our support forum for further assistance at WPML Support Forum.
Problem: The client needed the flags to appear as the last item in the menu for two languages, but they were not positioned correctly. Solution: We recommended checking the menu settings under WPML > Languages > Menu Language Switcher or the theme's menu settings if the switcher was added via Appearance > Menus. The issue was resolved by re-saving the menu, which updated the order correctly. If you're experiencing this issue, we recommend trying to re-save your menu settings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to translate the product feed on your WooCommerce site using WPML and the WooCommerce Google Product Feed plugin, but the feed is not appearing in the translated language. Solution: We recommend adding the language code to the feed URL to access the translated products. For example, to get the Spanish version of the feed, you would modify the URL to:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client needs to delete a translation of a Layout in WPML that was not correctly copied over in Elementor, and they wish to start over. Solution: We recommended the client to navigate to their WordPress dashboard, specifically to the Layout section. From there, they should locate the translation they wish to delete under the specified language, hover over it, and select the option to delete. After deleting, it is also necessary to remove it from the trash tab to completely clear it. This process will allow the client to start fresh with the translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
