Problem:
The client is unable to see products in the translated categories despite translating the category from the default to another language. The categories appear empty.
Solution:
First, ensure that all WPML plugins are updated to the latest versions. This includes WPML Multilingual CMS, WPML SEO, Advanced Custom Fields Multilingual, WPML Multilingual & Multicurrency for WooCommerce, and WPML String Translation.
If updating does not resolve the issue, follow these steps:
1. Go to a product in the default language, edit it, and update.
2. Access the translation editor for the product and update it in the translated language. This should place the product correctly in the translated category.
If you have multiple products and languages, consider these bulk actions:
- Use the WPML Translation Dashboard to filter by products, select all, and send for automatic translation. This will incur a small credit cost.
- Alternatively, use the bulk select and quick edit options under Products to update multiple products at once.
These steps should help in ensuring that products appear correctly in their respective translated categories.
If these solutions do not work or seem outdated, or if they do not apply to your specific case, please visit our support forum to open a new ticket. We also recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
