{"id":12277963,"date":"2022-10-20T10:39:41","date_gmt":"2022-10-20T10:39:41","guid":{"rendered":"https:\/\/wpml.org\/?post_type=faq&p=12277963"},"modified":"2024-07-16T17:58:38","modified_gmt":"2024-07-16T17:58:38","slug":"wpml-plugin-cannot-connect-to-wpml-org","status":"publish","type":"faq","link":"https:\/\/wpml.org\/ja\/faq\/wpml-plugin-cannot-connect-to-wpml-org\/","title":{"rendered":"How to fix error message saying WPML is unable to connect to WPML.org?"},"content":{"rendered":"\n

If WPML can’t connect to WPML.org, you can force another check, inspect the Installer Support Log, or get help from our support team.<\/p>\n\n\n\n

How can I force another check when WPML can’t connect?<\/h2>\n\n\n\n

You can force another check to clear the notice by going to \u200b\u200bDashboard<\/strong> \u2192 Updates<\/strong> and clicking the Check again<\/strong> button.<\/p>\n\n\n\n

\"Forcing<\/a>
Forcing WPML to check again<\/div><\/figcaption><\/figure>\n\n\n\n

How do I check the Installer Support Log for errors?<\/h2>\n\n\n\n

If forcing another check doesn’t work, you can check the error log by going to WPML<\/strong> \u2192 Support<\/strong> and clicking Installer Support<\/strong>.<\/p>\n\n\n\n

\"Accessing<\/a>
Accessing the Installer Support log<\/div><\/figcaption><\/figure>\n\n\n\n

Here is a summary of what the following errors mean and any action you can take:<\/p>\n\n\n\n

Log error message<\/strong><\/th>What it means<\/strong><\/th>What you can do<\/strong><\/th><\/tr>
wpml: cURL error 6: Could not resolve host: api.wpml.org<\/td>You (if testing from a local development install) or your host are not connected to the internet or its DNS server is not properly configured or reachable.<\/td>Check your internet connection or contact your hosting support and try again<\/td><\/tr>
wpml: cURL error 7: Failed to connect to api.wpml.org port 443: Bad access<\/td>WPML is blocked by a firewall<\/td>Contact your hosting provider and ask them to whitelist the following domains:\n
    \n
  • wpml.org<\/li>\n
  • cdn.wpml.org<\/li>\n
  • api.wpml.org<\/li>\n
  • api.toolset.com<\/li>\n
  • cloudfront.net<\/li>\n<\/ul>\n<\/td><\/tr>
wpml: cURL error 28: Operation timed out after 45009 milliseconds with 0 bytes received<\/td>There was a temporary slow-down between your server and WPML.org<\/td>Try again in a few minutes. If the issue persists, ask for assistance from your hosting provider<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

If you don’t see any errors in the log, click Check now<\/strong> next to Installer System Status<\/strong>.<\/p>\n\n\n\n

\"Checking<\/a>
Checking for installer log errors<\/div><\/figcaption><\/figure>\n\n\n\n

What should I do if I can’t resolve the connection issue myself?<\/h2>\n\n\n\n

If none of these solutions listed above solve the issue, please open a ticket<\/a> so our support team can investigate it further.<\/p>\n","protected":false},"excerpt":{"rendered":"

If WPML can’t connect to WPML.org, you can force another check, inspect the Installer Support Log, or ge […]<\/p>\n","protected":false},"author":353313,"featured_media":0,"menu_order":10,"template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"ep_exclude_from_search":false,"footnotes":""},"faq-category":[26129],"class_list":["post-12277963","faq","type-faq","status-publish","hentry","faq-category-error-messages"],"_links":{"self":[{"href":"https:\/\/wpml.org\/ja\/wp-json\/wp\/v2\/faq\/12277963","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpml.org\/ja\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/wpml.org\/ja\/wp-json\/wp\/v2\/types\/faq"}],"author":[{"embeddable":true,"href":"https:\/\/wpml.org\/ja\/wp-json\/wp\/v2\/users\/353313"}],"version-history":[{"count":7,"href":"https:\/\/wpml.org\/ja\/wp-json\/wp\/v2\/faq\/12277963\/revisions"}],"predecessor-version":[{"id":15962119,"href":"https:\/\/wpml.org\/ja\/wp-json\/wp\/v2\/faq\/12277963\/revisions\/15962119"}],"wp:attachment":[{"href":"https:\/\/wpml.org\/ja\/wp-json\/wp\/v2\/media?parent=12277963"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/wpml.org\/ja\/wp-json\/wp\/v2\/faq-category?post=12277963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}