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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are encountering an issue where incorrect unicode characters ('@' and 'Ã') are appearing on the live product pages, but not within the WPML Translator.
Solution:
We recommend checking the character encoding settings of your database and your WordPress configuration. Ensure that your database is set to use 'utf8mb4' encoding and that your wp-config.php file includes the line

define('DB_CHARSET', 'utf8mb4');

. If these settings are correct and the issue persists, it might be related to the theme or other plugins that could interfere with the correct display of characters on the front end. In such cases, try disabling other plugins temporarily to see if the issue resolves. If none of these steps work, please visit our support forum and open a new ticket for further assistance. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

If the provided solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket at https://wpml.org/forums/ for personalized assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 2 weeks, 3 days ago.

Assisted by: Andrey.

Author Posts
April 10, 2025 at 3:52 pm #16919715

anneE-3

Background of the issue:
I am trying to correct an issue that has begun to appear on product pages on the site where the unicode formatting appears to be incorrect. In the actual WPML Translator, the issue doesn't seem to be happening, but on the actual live page, I am seeing incorrect characters in the product tabs. Link to a page where the issue can be seen: hidden link

Symptoms:
French and other translations showing '@' and 'Ã' characters incorrectly on the live page.

Questions:
Why are incorrect characters appearing on the live page but not in the WPML Translator?
How can I fix the unicode formatting issue on the product pages?

April 10, 2025 at 6:25 pm #16920278

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I will be assisting you with the ticket that you have submitted here:
https://wpml.org/forums/topic/french-other-translations-showing-and-a-characters-incorrectly/