Problem: If you're experiencing an issue where the 'Send' button on the contact form of your Main Page is not showing translations in Russian (RU) and Uzbek (UZ) despite being translated in String Translation, the issue might be due to a missing configuration. Solution: We recommend adding a custom XML configuration to make the 'Send' button translatable. This involves using the Otter—Page Builder Blocks & Extensions for Gutenberg plugin. You can add the following configuration in WPML → Settings → Custom XML Configuration:
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to display the language switcher on the menu block of your site, but it only appears on the Uzbek language version and not on the main version. Solution: We recommend following these steps to resolve the issue: 1. Remove all the navigation menus except for the main one. Before doing this, make sure to duplicate the main menu for backup purposes. 2. In the menu editor, adjust the button and the language switcher settings to ensure they do not start on a new line. 3. Send the main menu for translation through WPML → Translation Management. 4. Translate the menu in WPML → Translations.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
The client is unable to activate the 'Save media translation' button after uploading media in different languages using WPML on their site.
Solution:
We conducted several tests and identified that the issue is likely due to a compatibility conflict with the RT Framework plugin when used with the Medilink theme. We recommend:
1. Deactivating the RT Framework plugin and checking if the issue resolves. 2. If the issue is resolved by deactivating the plugin, consider this as a temporary workaround. 3. Contact RadiusTheme to request them to collaborate with our compatibility team to resolve this issue permanently. Because it is not officially compatible - https://wpml.org/developer/radiustheme/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing style issues with the language switcher on mobile devices. Solution: We have determined that the problem might not be directly related to WPML or the language switcher itself, but rather to how your current theme handles dropdown items in mobile view. We recommend trying one of the following solutions: 1. Change the language switcher style to a horizontal list and disable the display of the current language to save space. 2. If your theme supports it, consider creating a separate header for mobile devices that allows for better customization of elements specifically for mobile users.
Please note that this solution might be outdated or not directly applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported style issues on the RU and UZ pages of their website, specifically with the 'Certifications' and 'Contact Us' blocks. Solution: We identified that the theme styles were not copied over to the translations, causing the display issues. Here's how we fixed it: 1. Navigate to WPML → Settings → Custom Fields Translation and activate the option labeled "Show 'Multilingual Content Setup' meta box on post edit screen." 2. Go to the home page of the original content. 3. Scroll to the bottom of the page and click on "Show system fields." 4. Identify the custom fields associated with your theme that may contain the layout settings and set them to "Copy." 5. Make a slight modification to the original page and save your changes. 6. Access the WPML translation editor and complete the translation. For more details on translating custom fields, visit https://wpml.org/documentation/getting-started-guide/translating-custom-fields/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an incorrect display of the language switcher on the mobile version of your site, where language names appear in the '+' column of the menu, this might be due to the theme CSS overriding the WPML plugin CSS. Solution: We recommend you try adding the following CSS in the custom CSS section of your theme:
This should help resolve the issue by ensuring the WPML plugin CSS is applied correctly.
If this solution does not work for you, or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are translating a website into a second language using WPML and notice gaps at the top and bottom of all translated pages. Solution: We recommend following these steps to synchronize the page fields properly: 1. Navigate to WPML >> Settings > Custom Fields Translation and set the following page layout fields to "Copy":
medilink_top_padding
medilink_bottom_padding
medilink_banner
medilink_banner_type
medilink_page_menu
medilink_tr_header
medilink_top_bar
medilink_top_bar_style
medilink_header
medilink_footer
Medilink_breadcrumb
2. Click the Save button. 3. Open the default language homepage in Edit mode and press the Update button to sync the fields correctly. If the issue persists on other pages, try re-saving the page in the default language. For more details, see the documentation on translating custom fields.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
