Problem: The client is transitioning from Elementor to standard Gutenberg blocks and encounters an issue where the WPML Classic Translation Editor (CTE) still displays media from previous page states for translation, even though these media are no longer present in the current page content.
Solution: We recommend disabling the automatic inclusion of media in translation jobs to prevent outdated media from appearing in the CTE. You can do this by navigating to: WPML → Settings → Media Translation > Translate Media Library texts and turning off the option 'Automatically detect best options for translating image texts'. For pages where translation jobs already exist, you will need to create a new translation job by either resending the page for translation from WPML → Translation Management / Dashboard or by making a minor edit to the original page and saving it. This action forces WPML to generate a new translation job.
Please note that this solution might not be relevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client experienced an issue where clicking a tooltip in WPML settings unexpectedly triggered the duplication of media entries across all languages, which led to nearly reaching the account limit on their Offload Media account due to each duplicated entry being counted as a separate item. Solution: We confirmed that this behavior, while unexpected, is part of WPML's design to manage translated media metadata per language without duplicating the physical media files on the server. We suggested: 1. Verifying with the Offload Media/S3 plugin authors whether the counting of translated entries as separate items is expected or a bug. 2. Opening a separate support ticket with us regarding the S3/media counting issue for further investigation. 3. As immediate remedies, the client could either restore a backup from before the action was triggered or continue removing the unnecessary translated attachment entries from the Media Library.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported an issue with media translation paths when replacing an image uploaded in the same month as the original. This problem was specific to their setup and involved the Offload Media plugin. Solution: We suggested a workaround involving code changes in the Offload Media plugin. Specifically, the client needed to open
We also communicated with the plugin authors to seek a permanent fix. Meanwhile, the client can use this workaround as a temporary solution.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with the CSS class wp-image-ID not translating properly across different media formats in WPML. Despite translating images and checking their display on a translated page, the images either do not display or lose their CSS class, resulting in broken images. Solution: We have resolved this issue in the latest version of WPML (4.9.0). To fix the problem, please update your WPML to version 4.9.0 along with the Strings Translation to 3.5.0, Media Translation to 3.1.0, and WCML to 5.5.4. Follow these steps: 1. Go to Plugins → Add New Plugin in your site’s admin. 2. Click the Commercial tab. 3. Click the Check for updates button. 4. Select WPML 4.9 from the list and click Install. Before proceeding, ensure you make a full site backup. More details about WPML 4.9.0 can be found here: WPML 4.9.0 Changelog.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You've noticed that since the last update, an image that's translated in the Media Translation, when used on a page and then translated in the CTE, isn't translated anymore. Instead, the original image is served on the translated page. Solution: We've resolved this issue in the latest version of WPML (4.9.0). Please also update to the new versions of Strings Translation (3.5.0) and Media Translation (3.1.0). If you don't see these new versions on your site, follow these steps: 1. In your site’s admin, go to Plugins → Add New Plugin and click the Commercial tab. 2. Click the Check for updates button. 3. Select WPML 4.9 from the list and click Install. Before updating our plugins, we strongly recommend making a full site backup (files and DB). Learn more about WPML 4.9.0 in our post: WPML 4.9.0 Changelog
If this solution does not apply to your case because it might be outdated or not relevant, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is experiencing an issue where the process of updating affected posts for changes in translatable fields is stuck on the 'custom_title' custom field after updating WPML and String Translations plugins. The process is halted at 50 entries and does not progress despite retries. Solution: 1. Ensure that all WPML plugins are updated to their latest versions. 2. Backup the entire site. 3. Run all troubleshooting options available under WPML > Support > Troubleshooting, except for those that involve resetting. 4. If the issue persists, consider truncating the 'icl_background_tasks' table and re-uploading the initial database before updates. 5. Check server and PHP configurations, as discrepancies in these settings across different environments might contribute to the issue. 6. If none of the above steps resolve the issue, we recommend opening a new support ticket. Additionally, it's advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
If these steps do not resolve your issue, please do not hesitate to contact us for further assistance by opening a new support ticket at WPML support forum.
Problem: You are experiencing inefficiencies in uploading images with localized filenames for SEO purposes using WPML Media Translation. You've noticed there is no automatic process for translating filenames, which makes the process time-consuming. Solution: We have considered the possibility of implementing automatic filename translation. However, after internal discussions, we decided not to pursue this feature at the moment. The main reasons are the lack of sufficient demand from our users and the potential increase in database usage due to file duplication. WPML is designed to focus on translating user-generated content like alt texts and captions while using the same media file across different translations.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues and verifying that you have the latest versions of themes and plugins installed. If the problem persists, please open a new support ticket.
Problem: You have over 25,000 strings in WPML that are 'not used or linked to the wrong translation data', and you're unable to remove them efficiently through the interface due to the large volume and server limitations. Solution: If you're experiencing this issue, we recommend the following steps: 1. Ensure you take a backup of your site. 2. Download and activate the provided plugin from https://we.tl/t-BpP6RmeVea. 3. Append
?delete_strings=1
to your site's dashboard URL and reload the page. This will delete strings in batches of 5000. 4. Refresh the page multiple times until all strings are deleted, as indicated by a confirmation message. 5. Visit the WPML troubleshooting page and verify that there are no strings needing deletion. 6. Run the 'Cleanup and Optimize String Tables' step from the troubleshooting page. 7. Deactivate and remove the plugin after completion.
This solution is a temporary workaround. We are aware of the need for a more permanent fix and are working towards it. If this solution does not apply to your case, or if it becomes outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket at WPML support forum.
