Problem: The client was experiencing issues with the display of a "newsletter" module in the English version of their website after translating it from French using WPML. The background and letter colors were incorrect despite appearing correct in the WP editor. Solution: We adjusted the settings to ensure that the layout fields are copied correctly during the translation process. This action forces the layout to maintain its appearance across different language versions. We tested this solution on a draft page to confirm that the layout was copied accurately.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is experiencing issues with missing excerpt images on their English homepage, while they display correctly on the French homepage using the Divi theme. Solution: 1. Check WPML Media Translation Settings: * Go to WPML → Settings. * Scroll down to the Media Translation section. * Ensure the options Duplicate uploaded media to translations and Duplicate featured images to translations are checked. * Click the Apply button to save changes. 2. Process Existing Media: * Navigate to WPML → Media Translation. * If any images haven't been duplicated to English, use the Start or Translate media buttons to duplicate existing media. 3. Update an Affected Post Translation: * Go to Posts → All Posts. * Edit the translation of a French post missing its excerpt image on the English homepage by clicking the plus or pencil icon under the English language column. * In the Advanced Translation Editor, even without text changes, scroll down and click Complete to update the translation. * Repeat for other affected posts. 4. Clear Your Site's Cache: * Clear any caching plugins or server-side caching to ensure the homepage updates are visible.
After following these steps, check the English homepage to see if the excerpt images appear correctly. If the issue persists or the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum.
Problem: The client suggested integrating ChatGPT as a new automatic translation tool in WPML to improve translation accuracy compared to other tools like Deepl. Solution: We recommended trying our WPML AI Engine called PTC, which is a hybrid engine combining AI technologies and in-house techniques to enhance translation quality. This engine is specifically fine-tuned for each language pair, curated by linguists and developers, and continuously tested to ensure superior control over translation outputs. Although it is more expensive, the enhanced quality justifies the cost. We encourage you to test the PTC engine and share your feedback with us.
If this solution does not fully address your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and ensure you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket or visiting the WPML support forum.
Problem: The client was unable to complete the translation of a post from French to English using the Advanced Translation Editor, with the translation showing 99% completion and not saving as 100%. Consequently, the post was not published in English. Solution: We resolved the issue by switching back to the previous version of the Advanced Translation Editor. If you're experiencing this issue, we recommend trying the following steps: 1. Access the settings of the Advanced Translation Editor by clicking the gear icon. 2. In the pop-up window that appears, select the option to switch to the previous version of the editor. This change allowed the translation to complete and the post to be published. Additionally, we have escalated the issue to our second-tier support for further investigation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
