josephN-9

Problem:
The client is unable to see credits in the WordPress dashboard after assigning them from their WPML account.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Log in to your WPML account and navigate to the Sites page.
2. Delete the existing site key.
3. Create a new subscription key for your site.
4. Go to your Site Dashboard, navigate to Plugins >> Add New >> Commercial tab.
5. Click on the “Unregister WPML from this site” button.
6. Register with the new site key and refresh the page.

This solution might be irrelevant if it’s outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

Problem:
The client was trying to translate the phrase 'قمة{category} أخبار' and expected to see 'Top {category} news' in English. Instead, they saw 'same-{category} أخبار'. Additionally, there was a concern about the default language of strings.
Solution:
We requested temporary access (wp-admin and FTP) to the client's site to better understand the issue. We also mentioned the possibility of installing a plugin like "Duplicator" or "All in One WP Migration" to replicate the site locally, with the client's permission. We emphasized the importance of the client making a backup before providing access. After gaining access, we could not find the untranslated content on the English version of the page provided. We asked the client to confirm if the issue was resolved. Regarding the default language of strings, we opened a new support ticket to address that separately.

If this solution doesn't look relevant to your issue, please open a new support ticket with us.