lauraP-35

Problem:
If you're experiencing issues with articles not appearing in the correct order or not displaying by default on your Resource Library and blog, and you notice that the date order is inconsistent, this might be due to incorrect WPML translation settings for your post types.
Solution:
We recommend checking the translation settings for your 'Posts' and any custom post types used in your Resource Library. Here's how you can do it:
1. Navigate to WPML -> Settings.
2. Scroll down to the Post Types Translation section.
3. Ensure each post type related to your blog and Resource Library is set to 'Translatable'.
This setup is crucial for WPML to manage content correctly across different languages.

If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client wants to disable the 'pay-as-you-go' option for WPML's automatic translation service and switch to prepaid credits but is unable to find the option to do so.
Solution:
1. To disable the 'pay-as-you-go' subscription, we recommend following the steps outlined in our documentation: How to stop paying as you go.
2. Once the 'pay-as-you-go' subscription is disabled, you can assign prepaid credits to your site by following the instructions in our documentation here: How to assign automatic translation credits to your sites.

If this solution doesn't look relevant, please open a new support ticket.