Problem: The client set a homepage which displayed correctly in English, but the German translation at https://www.galaxymarketing.global/de/ had layout issues. Solution: We set the homepage to English under Settings → Reading to ensure it displays correctly at https://www.galaxymarketing.global/. For the layout issues on the German translation, it appears that some structural elements might have been incorrectly translated, possibly due to using the WordPress editor for translation. If you're experiencing similar issues, we recommend checking the translation for accuracy and ensuring that no structural elements were altered during the translation process.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue with the String Translation table after performing a WPML reset. This problem is not currently affecting your site's operation but could become critical in the future. Solution: If you have not yet completed any translations, we recommend resetting WPML again and reconfiguring it. Please follow these steps: 1. Navigate to WPML → Support and click on the Troubleshooting link. 2. In the Reset section of the Troubleshooting page, check the "I am about to reset all translation and language data" box. Then, click the "Reset and deactivate WPML" button. For detailed instructions, visit WPML Reset Documentation. Before making any changes, ensure that you back up your database.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problem: The client's homepage in English was showing only the latest posts instead of the translated content, even though it was translated and working fine in the past. Solution: 1. We asked the client to check if the posts were translated. 2. We requested a screenshot of the permalinks settings for the English language. 3. We advised the client to provide WPML debug information. 4. We suggested navigating to Settings → Reading to check the homepage configuration for English. 5. We recommended increasing the WP_MEMORY_LIMIT value to at least 256M. 6. We instructed the client to switch the homepage settings to 'Latest Posts', save it, then change it back to a static page and save again. 7. Upon further investigation, we found that the issue was not related to WPML. The header on the English homepage was set to display posts. We provided a screenshot for reference and corrected the header to point to the correct template, which resolved the issue.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact our support forum.
Problem: The client wants to import Italian product translations into their site, which already contains products in the main language, German. They have a CSV file with the Italian translations, including columns for SKU, name, short description, and description.
Solution: Here are the steps to follow:
Export your default language content using WP All Export.
Edit the exported CSV to add a column for the unique identifier.
Delete the original content from the site.
Import the default language CSV file with the unique identifier column as New items.
After importing the default language content, proceed with importing your secondary language file.
If you need to connect translations programmatically, you can use the
wpml_set_element_language_details
hook. However, we do not provide custom coding services. For examples and explanations, check out our documentation on wpml_set_element_language_details and related support forum discussions. If you require further assistance with custom coding, consider hiring a professional from our list of WPML contractors.
Please note that this solution might be outdated or not applicable to your case. If the provided solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket in our support forum.
Problem: The client is experiencing an issue where clicking on the PayPal express button on translated product pages leads to an incorrect URL.
Solution: We reviewed the client's debug information and noticed they are using a plugin that is not officially compatible with WPML. We recommend reaching out to the plugin author to see if they have a workaround or are willing to make the plugin WPML compatible through our GoGlobal program (https://wpml.org/documentation/support/go-global-program/).
Additionally, we suggest exploring other similar plugins that may be more up-to-date and have a higher chance of working seamlessly with WPML. It's worth checking with these plugin authors and conducting tests to find a suitable alternative.
Please note that the solution provided might not be applicable due to being outdated or not relevant to your specific case. If this is the case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and ensuring that you have the latest versions of themes and plugins installed. If you continue to face issues, please do not hesitate to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum (https://wpml.org/forums/forum/english-support/).
