Problem: The client is experiencing an issue where background images do not appear on the translated versions of their website. Solution: We recommend the client to provide more details on how the background image was added. It would be helpful to upload screenshots showing where the image is configured (such as theme options or page builder) and the settings used for the background image. This information will help us better understand the setup and provide a more accurate solution.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported issues after auto-translating their website. Specifically, header images are not displaying on the translated version of the homepage, and certain subheadings, such as product descriptions, are not being translated. Solution: For the untranslated subheadings, we have verified that they appear to be translated correctly upon review. If you're experiencing similar issues, we recommend double-checking the translation settings for each element on your page. Regarding the missing header images on the translated pages, this issue requires a more detailed investigation. We have created a separate support ticket to address this specific problem. You can follow the progress and find solutions here: https://wpml.org/forums/topic/split-background-images-do-not-appear/
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: If you're using the Uncode Theme and experiencing issues where your translated pages include buttons with internal links not pointing to the correct target language, this might be due to corrupted string packages. This problem was noted especially after editing and saving the original homepage. Solution: First, ensure that all your themes and plugins, including Uncode and WooCommerce, are updated to their latest versions. Then, follow these steps: 1. Navigate to WPML > Packages and delete the existing package for the homepage, which might be corrupted. 2. Edit and save the original homepage to allow WPML to create a new, hopefully uncorrupted, string package. 3. Reapply the translations for the homepage. 4. Repeat the process for any other affected products. If you continue to face issues, it might be helpful to switch the translation method to "WPML Translation Editor" from the WordPress Editor and reapply the translations manually.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should problems persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues with the Uncode theme where the content of translated products does not display correctly, showing only the title and omitting other elements like custom fields, price, and description, this might be due to the theme itself rather than the Advanced Product Fields for WooCommerce plugin. Solution: We recommend checking the template used for products in the 'Theme options > Products'. If products are using a content block named 'product kopie', you should update the translations for this template. Navigate to WPML > Dashboard, resend this Content block to translation, ensure the translation is completed to 100%, and then save the changes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing a 404 error when trying to access archive pages, specifically the product category pages on your website. Solution: We recommend trying the workaround provided in our errata. Please visit the following link to resolve the issue with product category links not using translated slugs: https://wpml.org/errata/product-category-links-do-not-use-translated-slugs/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing issues with HTML tags like
<br>
appearing in the frontend of your translated pages and need custom fields from the Advanced Product Fields Addons plugin to be translated when auto-translating products. Solution: We have resolved the issue with HTML tags appearing in translations. To apply the fix, make a small change to the original page and click the update button to trigger an update to the translation. Then, update the translation. For translating custom fields from the Advanced Product Fields Addons plugin, ensure that the plugin is compatible with WPML and follow the specific integration steps provided by the plugin.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: The client set a homepage which displayed correctly in English, but the German translation at https://www.galaxymarketing.global/de/ had layout issues. Solution: We set the homepage to English under Settings → Reading to ensure it displays correctly at https://www.galaxymarketing.global/. For the layout issues on the German translation, it appears that some structural elements might have been incorrectly translated, possibly due to using the WordPress editor for translation. If you're experiencing similar issues, we recommend checking the translation for accuracy and ensuring that no structural elements were altered during the translation process.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
