michelR-20

Problem:< You're randomly encountering a 500 Internal Server Error on the WooCommerce pages of the French version of your site after updating all WPML plugins. Solution:

We recommend enabling error logging to identify the specific cause of the 500 error.

To enable it, open your wp-config.php file and look for define('WP_DEBUG', false);. Change it to:

To enable the error logging to a file on the server, you need to add yet one more similar line:

The errors will be saved to a debug.log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

The client responded that recently added "Clear Cart and Sessions" was causing the errors.

Problem:
The client is experiencing issues with WooCommerce categories not displaying correctly in both the primary and secondary languages on their shop pages. The problem began after adding a new category called 'Our Services'. Specifically, some child categories are not visible or display incorrect counts, and links lead to 'Page Not Found'. The issue resolves when all WPML plugins are disabled.
Solution:
We recommend disabling or clearing the Object cache as it can sometimes cause issues with WPML. This action often resolves discrepancies with category displays and translations. For further guidance on managing Object cache issues with WPML, please visit the following link:
WPML and Object Cache Issues

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML Support Forum for further assistance.

Problem:
The client is unable to find the string to translate the "Login / Register" button text that is being replaced using a Code Snippet.

Solution:
We recommend using the

and

hooks to register and retrieve the translation for strings stored in the database by a snippet plugin. Here is a sample code to illustrate how to use these hooks:

For detailed instructions, please refer to our documentation:

• wpml_register_single_string
• wpml_translate_single_string

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket. You can do so by visiting our support forum.