Problem: You are encountering an issue where media items are not being duplicated in secondary languages when uploaded by an Editor, despite the settings in WPML → Media Translation being configured to duplicate texts (alt, caption, title) for all media and featured images across all languages. This problem does not occur with an Administrator role. Solution: We have identified that this issue may be related to the visibility settings of languages. Here are the steps we recommend: 1. Ensure that the languages are not hidden. If they are hidden, the media won't be duplicated into other languages. 2. If hiding languages is necessary for your workflow, consider setting all translations to be drafts or under review, which keeps them non-public similar to hidden languages. 3. An additional setting allows Admins to specify whether an individual user can see hidden language content. This setting is found in the user profile section and must be activated on a user-by-user basis by an Admin.
If these steps do not resolve your issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
