Problem: The client is developing a site and is concerned about how the WPML setting 'Redirect visitors based on browser language only if translations exist' will affect the SEO of their internet page. Solution: We explained that selecting this option can negatively impact SEO. For a detailed understanding, we recommend reading the following documentation on how automatic redirection based on browser language works in WPML: https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/
If this solution does not fully address your concerns, or if it seems outdated or irrelevant to your specific case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is developing a site and wants to translate the entire internet page using WPML. However, the navigation bar and footer are not translating on one internet page. Solution: We recommend checking how the navigation bar and footer were created within the theme builder in WordPress. It's essential to ensure that these elements are properly configured to be translatable with WPML. Additionally, we advise the client to provide WPML support debug information to help us better understand the setup and assist further. This can be done by logging into the site, navigating to WPML → Support, and clicking on the 'debug information' link at the bottom of the page. The client should then copy the entire content of the text box and paste it into the debug information box on our support forum. More details can be found here: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at our support forum.
Problem: The client is experiencing issues with translating content from English to Traditional Chinese using WPML AI and DeepL. The client found that these services do not support translations into Traditional Chinese. Solution: We confirmed that WPML AI currently supports only English, Spanish, French, German, Italian, and Portuguese. DeepL supports Chinese (Simplified) but not Traditional Chinese. For translating into Traditional Chinese, we recommend using the Microsoft translation engine, which supports this language pair and is cost-effective. Additionally, we offered to open a feature request to potentially include Traditional Chinese in DeepL and WPML AI in the future. For more details on supported language pairs, please visit: https://ate.wpml.org/mt_langs If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
