Problem: The client is trying to move translation credits from
staging.keys.support
to
keys.discount
without removing the license from
staging.keys.support
. Additionally, the client cannot find
staging.keys.support
under registered sites to remove it, and the 'Tools' menu option is missing in WPML Translation Management on
keys.support
. Solution: 1. If you're trying to move translation credits from one site to another, we can assist by moving the credits to your WPML.org account. 2. If some sites are using prepaid credits but are not listed as registered sites, we recommend un-registering and re-registering all the sites with a new site key. This is often necessary if you've migrated sites in the past as a copy, and the new site has not been registered with a new site key. For detailed steps, please refer to our documentation:
Problem: Die Website des Kunden ist nicht registriert. Solution: Wenn Sie feststellen, dass Ihre Website nicht registriert ist, empfehlen wir Ihnen, sich bei Ihrem Konto auf wpml.org anzumelden und Ihre Website zu registrieren. Folgen Sie diesen Schritten:
Gehen Sie im Backend Ihrer Website zu Plugins > Neu hinzufügen > Kommerziell.
Melden Sie WPML von dem alten Schlüssel ab, falls erforderlich.
Melden Sie WPML mit dem neuen Schlüssel an.
Dies ermöglicht Ihnen die Nutzung des automatischen Übersetzers. Wenn diese Lösung nicht relevant erscheint oder Sie weitere Hilfe benötigen, eröffnen Sie bitte ein neues Support-Ticket.
Problem: The client is experiencing an error stating "WPML didn't manage to translate this page." This is likely due to the domain being blocked on the ATE Server Communication side, as indicated by an authentication error in the "wpml-tm-ate-log". Translation jobs are stuck as a result. Solution: We resolved a similar issue by removing a problematic entry from the database. Here are the steps we recommend you try: 1. Install a database management tool, such as the "Database Management tool – Adminer" plugin. 2. Navigate to Tools > WP Adminer and open Adminer in a new tab. 3. In the Database, select "SQL Command" and execute the following query:
SELECT * FROM `wp_options` WHERE option_name='WPML_TM_AMS';
4. Click on the option_id element to open it. 5. Delete the entry. 6. Go to WPML > Settings > Translation Mode, click on "Change Mode", select "Translate what you choose" and complete the setup. Repeat this step twice. If you're not comfortable editing the database or if this solution doesn't seem relevant to your issue, please open a new support ticket with us.