Problem: You are trying to use WPML to auto-translate products on your site but are encountering issues because the auto translation with AI for products is not completing when you select products and click Auto translate. You are unsure how to register the credits to the live domain. Solution: First, ensure that your domain is registered for automatic translation. It appears that you might have migrated from a different domain and did not set the options for automatic translation on the new domain. You should find a note about this under WPML -> Translation Management -> Tools. For more details on how to handle this situation, please visit Using Advanced Translation Editor when you move or use a copy of your site.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are encountering multiple translation issues on your site using WPML with the Divi theme. Specifically, you cannot edit the menu due to a compatibility error with the Site Editor, and there is no edit button in the widget section. Additionally, you are facing challenges with translations that require overlapping formatting due to nested formatting tags. Solution: For the issue with nested formatting tags, ensure that the formatting in the translation matches the original. Follow these steps: 1. Open the translation editor. 2. Delete the existing translation for the problematic segment. 3. Use the option to copy the original content into the translation editor to ensure all tags are correctly copied. 4. Translate the text within the tags without altering or removing the tags themselves. For detailed guidance, visit WPML Advanced Translation Editor documentation.
If this solution does not resolve your issues or seems irrelevant due to being outdated or not applicable to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: The client is experiencing issues with visitors being directed to sub-directory URLs instead of the correct domain URLs after changing the WPML-Language setting for different domains. Additionally, there are problems with a distorted home page and missing background images when switching to French. Solution: After migrating from staging to production please run the WPML troubleshooting options available at WPML > Support > Troubleshooting (Cleanup) > Clear the cache in WPML. This action can help resolve issues inside the Advanced Translation Editor.
If this solution does not resolve issues or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client is unable to complete the translation of a page because the progress bar in the WPML translation editor remains at 99%, even though all content appears to be translated. The issue persists even after updating plugins. Solution: We recommend the following steps to resolve the issue: 1. Ensure that all WPML plugins and add-ons are updated to the latest version, specifically version 4.6.14. You can check for the latest versions under My Account -> Downloads on the WPML site. 2. Modify the original page slightly, save it, and then navigate to the WPML translation editor to complete the translation. 3. If the issue persists, try switching to the previous version of the translation editor to check for any untranslated content. To do this: - Open the translation editor. - Click on the gear icon in the top right corner and enable the "Use Previous Translation Editor" option. Complete any untranslated sections and save the changes.
If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket for further assistance.
Problem: When accessing the Advanced Translation Editor (ATE) to translate pages, it automatically translates them even though it was set not to. Additionally, the version of ATE that opens is random, sometimes the old version and other times the new one. Solution: First, we recommend creating a short screencast to illustrate the issue as it helps in diagnosing the problem more accurately. Next, please temporarily deactivate all plugins except WPML on your dashboard. This step is crucial to ensure that no other plugin is affecting this behavior. We have also recently updated ATE, which might have resolved the issue if it was related to the version updates.
If the problem persists, it might be due to reasons that are no longer relevant or because the situation described doesn't apply to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these solutions work, please open a new support ticket.
Problem: The client noted that in the new version of the software, the labels that were helpful for translators to identify elements they might not need to translate were missing. Solution: We have reinstated these labels in the ATE editor. This update has been implemented and successfully pushed to production. To see these changes, you should reactivate ATE Gen3, which operates independently of the WPML plugin updates.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to see or use the 10000 translation credits assigned to their site, and they cannot assign credits under the 'Tools' tab. Solution: If you're experiencing issues with not seeing or being able to use assigned translation credits, we recommend the following steps: 1. Visit your WPML account page and ensure your site is listed under the 'Sites Using Prepaid Credits' section. 2. Perform a full site backup. This step is mandatory. 3. Follow these steps to register your site with a new key: - Navigate to your account page and delete the existing key for your site. - Go to Plugins > Add New > Commercial tab on your site's dashboard. - Click on 'Unregister WPML from this site' and refresh the page. - Click on 'Get a key for this site' and copy the newly generated code. - Return to Plugins > Add New > Commercial tab and register the site with the new key. For more detailed instructions, please refer to our documentation on why credits may be missing and how to fix it and how to install WPML.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket.
Problema: Stai cercando di modificare un testo utilizzando l'editor di traduzione avanzato di WPML e incontri un problema quando inserisci i marcatori di formattazione. Viene segnalato che c'è un marcatore di formattazione all'interno di un altro, anche se provi a inserire gli stessi marcatori in inglese. Soluzione: I marcatori di formattazione devono sempre essere inseriti nell'ordine corretto. Non ci sono state modifiche a questo comportamento, quindi se in passato sembrava funzionare anche con un ordine inverso, era un comportamento non corretto che non possiamo ripristinare.
Se questa soluzione non risolve il tuo problema o sembra non essere più attuale, ti consigliamo di aprire un nuovo ticket di supporto. Ti raccomandiamo inoltre di controllare le questioni note, verificare la versione della correzione permanente e confermare che hai installato le ultime versioni dei temi e dei plugin. Per assistenza ulteriore, visita il nostro forum di supporto.
Problem: You are using WPML and want to change your product titles back to their original language after they were automatically translated. Solution: If you're experiencing this issue, we recommend that you edit the product in the original language. In the Language box, click on the Pen icon to edit the translation. Then, update the translation product title in the Advanced Translation Editor.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
