Problem: El cliente no podía ver ni gestionar las páginas duplicadas o traducidas en el área de administración de WordPress debido a una redirección inesperada al cambiar de idioma en la sección de páginas, siendo redirigido automáticamente a Entradas. Solution: Se identificó que el problema era causado por un código específico en el archivo .htaccess que manipulaba los parámetros de idioma. El código problemático era:
# === LIMPIEZA DE PARÁMETROS DE IDIOMA ===<br />RewriteEngine On<br /><br /># Redirigir URLs con ?lang=en a la versión canónica<br />RewriteCond %{QUERY_STRING} (^|&)lang=en(&|$)<br />RewriteRule ^(.*)$ /$1? [R=301,L]
Este código fue desactivado, comentando las líneas que causaban la redirección. Tras esta acción, el problema se resolvió y las páginas duplicadas y traducidas pudieron visualizarse correctamente.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a actualizaciones o diferencias en tu caso, te recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos y verificar que tienes instaladas las últimas versiones de los temas y plugins. Para más asistencia, no dudes en contactarnos en nuestro foro de soporte.
Problème : Le client a rencontré trois problèmes principaux : les images ne s'affichent pas après la traduction des produits, les boutons sur les pages traduites redirigent incorrectement, et l'incapacité de traduire le bouton 'confirmer le paiement' ainsi que les documents de facturation du plugin PDF Invoices & Packing Slips for WooCommerce. Solution : Pour le problème des URL qui ne fonctionnent pas correctement après la traduction, nous avons identifié que le problème provenait d'un plugin spécifique. Nous avons recommandé de désactiver ce plugin car il entre en conflit avec WPML et de contacter ses auteurs pour un débogage plus approfondi. Concernant le bouton e-crawl, nous avons demandé plus d'informations sur la configuration et l'appel de ce bouton sur les pages pour pouvoir assister plus précisément. Pour les autres problèmes, notamment celui des factures, nous avons ouvert un nouveau ticket pour traiter ces questions séparément afin de maintenir l'efficacité de notre support.
Il est possible que cette solution ne soit plus pertinente en raison de mises à jour ultérieures ou parce qu'elle ne s'applique pas à votre cas. Nous vous recommandons vivement de consulter les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: If you're experiencing issues where your translated search results page in German does not appear on your website, despite other languages working correctly, there are a couple of steps we recommend you try. Solution: 1. Ensure the German page is not in Draft mode: - Navigate to the Edit screen of the page in English. - From the top admin bar, change the language to German. - Confirm that the page is published and not a draft. 2. Check if the German language is hidden: - Go to "WordPress Dashboard > WPML > Languages". - Verify if the German language is set as hidden. If it is, unhide it using this guide: https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/ 3. Address potential slug conflicts: - Identify and modify any conflicting slugs to unique values for the German language page. - Save permalinks to refresh the permalink cache after making changes. - Check the functionality across all language versions to ensure the issue is resolved.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us for further assistance at https://wpml.org/forums/forum/english-support/.
Problem: After updating WPML to the latest version, the client experienced an issue where the 'Translate content' button was disabled (greyed out) when editing products on a WooCommerce site. This problem affected all products and persisted despite running WPML troubleshooting tools, switching to the Classic Translation Editor, and testing multiple products. The issue was linked to the WPML REST API requests being blocked. Solution: The issue was resolved by identifying that custom security rules in the server configuration (.htaccess and WAF) were unintentionally blocking WPML REST API requests. With the assistance of the hosting provider, these rules were removed, restoring full functionality to the translation dashboard and bulk translation process.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
