Background of the issue:
I am trying to transfer 2000 credits from my website, which are currently assigned for automatic translation, back to my wpml.org account. I have assigned the translation tasks to human translators and do not want to use automatic translation. I followed the documentation by navigating to wp-admin --> WPML --> Translation Management --> Tools --> Transfer credits to wpml.org. The issue can be seen at: link oculto
Symptoms:
I encountered an error message: "Cannot withdraw credits to wpml.org, please contact support" when trying to transfer the credits.
Questions:
How can I transfer the 2000 credits back to my wpml.org account?
Why am I receiving the error message when attempting to withdraw credits?
