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[Resolved] can't set display conditions for translated product category

This thread is resolved. Here is a description of the problem and solution.

Problem:
In the Spanish version of a multilingual webshop, the client is unable to set display conditions in Elementor for the Spanish category 'JUEGO TABLAS'. Despite the taxonomy hierarchy being synchronized, only Slovenian categories are available for selection.
Solution:
We discovered that the issue was due to the use of an outdated 'Products' widget in Elementor, which was deprecated since version 4.1.3. We recommended switching to the 'Products Grid' widget. After making this change, the client should verify if the translated archive displays correctly by checking the front end.

If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 1 voice.

Last updated by Osama Mersal 1 week, 1 day ago.

Assisted by: Osama Mersal.

Author Posts
December 19, 2024 at 11:29 am #16529762

ziga pipan

Background of the issue:
I have a webshop in three languages.
Slovenian (original)
Croatian
Spanish

I have all product and categories translated.

I built a theme builder layout for each category, for example, let's look at gaming chairs category.

In slovenian theme builder I can set display conditions in elementor. I can select GAMING STOLI category here, or any of the slovenian category I want.

In croatian translated theme builder I can set display conditions in elementor. I can select GAMING STOLICE croatian category here, or any of the croatian category I want.

which is all ok, but

In spanish translated theme builder I can't set display conditions in elementor. I can't select JUEGO TABLAS which is a spanis translation of gaming category. I can only choose amonug slovenian categories but I need to select spanish ones.
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The taxonomy hierarchy is already synchronized.

Symptoms:
In the Spanish translated theme builder, I can't set display conditions in Elementor for the Spanish category 'JUEGO TABLAS'. I can only choose among Slovenian categories.

Questions:
Why can't I set display conditions for the Spanish category in Elementor?
How can I select Spanish categories in the theme builder?
Spanish version is tranlsted the same as croatian, but I can set croatian categories in display conditions, but not spanish.
December 20, 2024 at 4:48 am #16532084

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello,

Thank you for reaching out to WPML support. Before your ticket is assigned to a supporter, I’d like to provide some guidance on your query.

Can you make sure the category in Spanish is published and has some products assigned to it, also can you try to create a new category specifically in Spanish and see if it helps.

Further, Could you please go to WPML-> Support ->Troubleshooting and click the below buttons and see if it helps?

+ Clear Cache in WPML
+ Set Language information
+ Remove ghost entries from the translation tables
+ Assign translation status to duplicated content

Let us know if these steps resolve the issue or if you need further assistance.

Thanks
December 20, 2024 at 10:02 am #16533068

ziga pipan

sure, everything is translated and assigned, all products and all categories.

it still shows me slovenian categories not spanish ones
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I did however create a new category in spanish and that did the trick I see
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However, the category still shows me only one gaming chair,
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where there should be seven
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everything is translated
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December 22, 2024 at 2:21 pm #16537794

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply; it was due to a higher workload.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama
December 23, 2024 at 8:49 am #16539495

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I checked the translated archive template using Elementor and noticed that you use the "Products" widget, which was deprecated since v4.1.3. (Kindly check the attached screenshot)

So, I used the "Products Grid" widget instead. Please check if the translated archive works correctly on the hidden link">front end.

Best regards,
Osama

2024-12-23_10-42-07.png
December 23, 2024 at 10:03 am #16539854

ziga pipan

thank you, seems to work ok, but why would it work on HR version and not ES?
December 23, 2024 at 10:06 am #16539858

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm not sure why it didn't work with the Spanish version, but changing the widget worked correctly.

I recommend using the product grid instead of products in all languages to avoid future issues.

Best regards,
Osama
December 26, 2024 at 10:31 am #16546598

ziga pipan

will give it a try with all other categories as well
December 26, 2024 at 10:32 am #16546601

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please let me know if you need further assistance regarding this issue.

Best regards,
Osama