Background of the issue:
I am trying to use WPML with the Spectra plugin. When the Spectra plugin is activated, the translations are not performed and remain in waiting mode. Here is the link to the page where the issue can be seen: hidden link
Symptoms:
Translations are not performed and remain in waiting mode when the Spectra plugin is activated.
Questions:
Can I contact you about this issue or should I contact Spectra?
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Timezone: America/Lima (GMT-05:00)
Hello,
My apologies for the delay in attending this chat.
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. This step would only be required if the issue is replicable on such a staging site.
If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.
If you are unable to provide such a copy of the site for testing, please let me know on this ticket.
The private response form looks like this: hidden link
Next time you reply, click "I still need assistance."
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
Thank you for your reply. In the past there was a problem when using the All in One WP Migration plugin on my site. I would hate for this to lead to problems on my site.
I will try contacting support at Spectra first and let you know their response. It looks like Spectra is blocking the creation of the translation. Once I deactivate it, the translation will complete.
