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This topic contains 10 respostas, has 2 vozes.

Last updated by Riffaz 1 semana, 5 dias atrás.

Assigned support staff: Riffaz.

Autor Posts
novembro 10, 2019 às 2:41 am #4919627

Francisco

Estou tentando: baixar o plugin para instalar no meu WP.

Link de uma página em que o problema pode ser visto: https://wpml.org/pt-br/account/downloads/

Espero ver: o arquivo ser baixado ao clicar nos plugins

Em vez disso, o que acontece é: baixa um arquivo chamado download.html com seguinte conteúdo: "Error: you are not allowed to download this file".

novembro 10, 2019 às 4:50 am #4919657

Riffaz
Supporter

Languages: Inglês (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for contacting WPML support.

This should be fixed by our system team.
They do not work on Sundays.
I already pinged them.
You will get a reply by Monday evening.

Please be patient till we get back to you again.

Regards,
Riffaz.

novembro 10, 2019 às 7:58 am #4919911

Riffaz
Supporter

Languages: Inglês (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Do you have this issue with all the wpml plugins? or when you try to download a specific wpml plugin?
Please show a screenshot of the issue as well.

Regards,

novembro 13, 2019 às 3:51 am #4935579

Francisco

All of them.

I've tested using Safari and Chrome browsers. And, it's the same outcome.

novembro 13, 2019 às 10:20 am #4937219

Riffaz
Supporter

Languages: Inglês (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

Thank you for the screenshot but when did you take that screenshot?
I see really an older version of WPML.
your screenshot shows 4.0.8 but the current version is 4.3.3
I think you have some serious caching in your browsers.

Could you please check this in another laptop or PC?
You should see like this: hidden link

Regards,

novembro 14, 2019 às 10:37 pm #4950645

Francisco

Another one from today (now).

novembro 15, 2019 às 4:11 am #4951037

Riffaz
Supporter

Languages: Inglês (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

This is very strange and reported before.
Could you please try this in a different laptop or PC?

Regards,

novembro 18, 2019 às 7:58 pm #4967515

Francisco

I've tried in a different computer (PC with Windows) and... it's still the same.
When I click to download, I get a file called download.html rather than the corret plugin file, in both options WPML CMS and Media Translation.
Here a printscreen.

novembro 19, 2019 às 12:26 pm #4971903

Riffaz
Supporter

Languages: Inglês (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I am checking this with our systems team again.
Please be patient till I get back to you again.

Regards,

novembro 21, 2019 às 2:42 pm #4989499

Francisco

May you send me the file by email so I can install, cause I need to use WPML in my website urgently?

novembro 24, 2019 às 6:57 am #5005909

Riffaz
Supporter

Languages: Inglês (English )

Timezone: Asia/Colombo (GMT+05:30)

Hi,

I sent it to your email that you registered with WPML.
Please check.

Regards,