[Resolved] html entities appearing on translated french page

Hi.

I'll continue to help you with this issue.

I've accessed your site and could fix this issue by making a small change in the original Spanish page. I did it in the Email Optin Settings module. Then I pressed the Update button of the page and also edited the French translation again. When I did that I could see that the translation is not 100% complete (as it seems to be showing before). So I completed it. There where mainly shortcode attributes that appeared as not translated. So I simply ticked the V checkboxes for those elements. And now there are no HTML tags in this section in French. Please see the attached screenshots.

Can you please confirm that it is OK now?

If you need more help from us on this issue, could you please share your Debug information with me?
You can read a detailed explanation about it here.
http://wpml.org/faq/provide-debug-information-faster-support
The debug info will give me a lot of information about how your site is configured and will help me understand the source of the problem.

Thanks,
Itamar.

Hi.

I've repeated the steps that I outlined in my previous reply and now it is OK again. Please see the attached screenshot.

If the issue persists we would need to check why it is happening with the Divi Email Optin module. But before that, we need to see if it still persists when everything is updated. I can see that WordPress and the Divi theme are not updated to their latest versions on your site. So if the issue persists please proceed like this.

1. Update WordPress and Divi to their latest versions.

2. If possible get your site into a minimum environment. Minimum environment means deactivating all the third-party plugins including the cache plugins. Only leave WPML and its add-ons active and the Divi theme.

Then please check if the issue persists.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****


*** If your site is a live site you might want first to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***

Thanks,
Itamar.

Hi.

You might be experiencing a known issue that we have and which is escalated to our developers. The problem is with HTML tags and special characters in the page builder's shortcodes. You see a reference for this at the following links to other forum tickets.
https://wpml.org/forums/topic/translation-of-the-character/
https://wpml.org/forums/topic/problem-translating-the-ampersand-sign-with-ate/

The current workaround that we have is to add the allow_html_tags attribute to the wpml-config.xml file or add it in WPML -> Settings -> Custom XML Configuration (tab). You can read how to achieve this in our documentation here.
https://wpml.org/documentation/support/language-configuration-files/#page-builder-content

Please let me know if you need help with this?

Regards,
Itamar.

Hi.

In WPML -> Settings -> Custom XML Configuration (tab), I've inserted this code.

<wpml-config>
    <shortcodes>
        <shortcode>
            <tag encoding="allow_html_tags"></tag>
        </shortcode>
        <shortcode>
            <tag encoding="allow_html_tags">et_pb_signup</tag>
            <attributes>
                <attribute encoding="allow_html_tags">title</attribute>
                <attribute encoding="allow_html_tags">button_text</attribute>
                <attribute encoding="allow_html_tags">description</attribute>
                <attribute encoding="allow_html_tags">footer_content</attribute>
                <attribute encoding="allow_html_tags">success_message</attribute>
                <attribute encoding="allow_html_tags">success_message</attribute>
                <attribute type="media-url">background_image</attribute>
                <attribute encoding="allow_html_tags">mailchimp_list</attribute>
            </attributes>
        </shortcode>
    </shortcodes>
</wpml-config>

Now HTML tags and special characters should be allowed in Divi shortcodes. Please try the following.
1. Make a small change in the Spanish original page.
2. Press the Update button.
3. Edit the translation again.
4. Check if the problem is solved now.

Thanks,
Itamar.