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This topic is split from https://wpml.org/forums/topic/my-site-has-a-critical-error-and-crashed/
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Supporter timezone: Asia/Singapore (GMT+08:00)
This topic contains 27 replies, has 2 voices.
Last updated by Kor 1 day, 19 hours ago.
Assisted by: Kor.
Author | Posts |
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August 12, 2024 at 2:09 pm #16062625 | |
Jacky |
Hi Kor, site not working. I have had post translated: '#4 Be Seen Online: how to develop a good website' into Russian and German manually by my translator. This appeared to go OK. All translations in place. I backed up the site first, I then added some categories: 'German', 'Russian', 'Translator Nichole Haines German', 'Translator Nichole Haines Russian' to the post. I then need to update the other languages/translations. I began with Arabic to find only 54% was present, the rest was missing. It was still showing in full on public side. I toggled the advanced translation to the older version but this made no difference. I then tried to update the German translation - again, lots of missing sections of translations. Please advise asap |
August 13, 2024 at 4:45 pm #16067591 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your response. I apologize for the delay. Upon checking the page at hidden link , I noticed that it is 88% translated into German. Are you suggesting that completing translations into German, then translating into Arabic and back to German, will result in losing the German translations? |
August 14, 2024 at 8:23 am #16069231 | |
Jacky |
Hi Kor. No that is not the issue. Apologies if I wasn't clear. The loss of translation occurred when I added categories to the completed post in the default language. 1. Translator manually translates the post for German and Russian. All is fine. It appears that the adding 3 categories, has forced the loss of whole sections of completed translations. Please check the other languages for this post to see if they too have lost sections. |
August 14, 2024 at 8:26 am #16069247 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your response. I’ll review this further, but it would be very helpful if you could record the issue using a screen recorder so I can try to replicate it on your website. You can use this free tool hidden link |
August 14, 2024 at 9:11 am #16069418 | |
Jacky |
Thanks Kor, all I did was add categories to a post. On checking the different languages to update them after adding the categories, translations were lost. Not sure how a video will help? Are you still unsure of the process I am describing? |
August 14, 2024 at 9:57 am #16069591 | |
Jacky |
I'll roll back the site to before the issue and take a video to show you. Here is the link that will show you exactly what happened. hidden link |
August 15, 2024 at 3:46 pm #16075286 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thank you for your response. I understand the issue now and apologize for any inconvenience. Could you provide a staging site for troubleshooting? Alternatively, you can follow the instructions here: https://wpml.org/faq/provide-supporters-copy-site/. If you provide a staging site, please make sure it is a copy before the categories were added and share the credentials for me to check. |
August 15, 2024 at 4:13 pm #16075507 | |
Jacky |
Hi kor, we'll sort access to the site. I'll roll it back to just BEFORE I added the categories and back it up. The last time we did a copy site is was a nightmare as everything got muddled in terms of changes etc. so we don't want to do that. We'll supply you access details shortly. |
August 15, 2024 at 4:20 pm #16075556 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Sure, please take your time. |
August 19, 2024 at 4:15 pm #16084663 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. Sorry, but this is the production site. Can I have your permission to create a copy as explained here? https://wpml.org/faq/provide-supporters-copy-site/ Then, I will investigate this on my local dev site without interrupting your production site. |
August 19, 2024 at 5:22 pm #16084807 | |
Jacky |
Yes OK do create a copy site so that you. An find out what’s going wrong. Thanks. |
August 20, 2024 at 9:07 pm #16088327 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. I've downloaded a copy of the Website and I will investigate this further and will come back to you as quickly as possible. |
August 20, 2024 at 9:47 pm #16088413 | |
Jacky |
Thanks Kor. I hope you can get to the bottom of the problem. As others have failed to! Thank you for your continued support. |
August 22, 2024 at 9:04 pm #16096751 | |
Kor Supporter
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your patience. Sorry, I would need more time to investigate this and I will come back to you as quickly as possible. |
August 22, 2024 at 9:27 pm #16096761 | |
Jacky |
OK, it is so important to get to the bottom of this recurring error. Pls keep me updated. Thanks. |