Este é o fórum de suporte técnico para o WPML, o plugin para WordPress multilíngue.

Qualquer um pode ler, mas apenas clientes do WPML podem postar aqui. A equipe do WPML responde no fórum 6 dias por semana, 22 horas por dia.

Autor Posts
abril 17, 2019 às 11:44 am #3630267

carlos-albertoD

Tell us what you are trying to do?
- Trying firstly translate my campaigns and website

What is the link to your site?
hidden link

abril 17, 2019 às 8:08 pm #3634625

Marcos Vinicios Barreto
Supporter

Languages: Inglês (English ) Português (Português )

Timezone: America/Bahia (GMT-03:00)

Hello,

Thank you for contacting WPML Support. I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

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