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This topic contains 4 replies, has 1 voice.

Last updated by Mihai Apetrei 11 hours, 18 minutes ago.

Assisted by: Mihai Apetrei.

Author Posts
February 22, 2025 at 10:49 am #16736164

rikkeR

Background of the issue:
I paid for Automate translation on my website hidden link. We decided to redesign the site and cloned it to staging.palmallorca.com. We deactivated WPML during the design phase.

Symptoms:
WPML kept asking us to pay more or create new translations.

Questions:
Should we reactivate WPML before moving the site back to the main live location?
Should we delete all translated pages and posts and redo the translation?

February 22, 2025 at 11:52 am #16736228

rikkeR

Hello 🙁

I am sorry, you are not answering my questions !

-->I have cloned our translated website to a staging. We are doing RE DESIGN, should we then DELETE all the translated pages ?

-->Should we deaktivate WPML plugins (on stagingsite) while we are re designing - before we overwrite the MAIN LIVE site ?

When WPML is activated, it keeps asking us questions about many things.

Please, I dont have much time doing this and need answers please...:-)

Thanks

February 23, 2025 at 5:21 pm #16738353

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

On the weekends, fewer supporters are working. So that is why there is a delay.

Sorry for that.

Regarding your questions:

Redesigning a website means that the structure of the content on the page and the structure of the page builder being used will change (maybe even the page builder will change to a different one). So, in that situation, yes, the translation will need to be redone, and they will need to be removed because the current translations retain the old design format and content structure format.

Also, when a website is migrated/copied to a different domain, WPML will detect that, and it will ask if this new site is the new one you will use or if it is just a copy (in our case, yes, it is just a copy and you need to select that option).

You might want to take a look at this page, too, as it contains essential information that you might need when WPML sees that the current site has been copied over a different domain. You must set that new site to "this is a copy of the main site."

I hope that you will find this information helpful. Please let me know if there's anything that's still not clear.

Mihai Apetrei

February 26, 2025 at 8:55 am #16749747

rikkeR

Hello

We have made some chenges to our website palmallorca.com - we did this on staging.palmallorca.com

SO we are sending the changes LIVE, and need to know, if the translation we bought a few days ago (Auto) will updage automatically og we can get the credit back and reuse for the same.

PLease advise

Thanks

February 26, 2025 at 9:51 pm #16753532

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there, and thank you for the update.

WPML has a feature called "translation memory."

So, as long as you have the same sentence and nothing has changed to it, WPML will use that, and you won't have to "pay" again for the content translation because it has it in the memory.

However, as I mentioned above, if the content structure was changed when the design was implemented, and if the sentences changed a bit or have new content, like any HTML formatting added to them, WPML will have to re-translate the content. You will need credits again if you want to do it automatically.

If you want to do it manually (in case you don't have many pages/articles), I recommend that you copy the translations in a document and then manually add the translation.

Unfortunately, we cannot refund translation credits that have been used already. This information is also available in our documentation here where it is explained why: https://wpml.org/es/faq/can-i-get-a-refund-for-automatic-translation-credits/

Please let me know if there is still something that's not clear.