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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's domain has been up and running for years, and WPML is asking to confirm the new site to the IP address, even though the client never uses the IP address to access their site.
Solution:
We recommend that if you're experiencing a similar issue where WPML is prompting you to confirm a site using an IP address instead of a domain name, you should select that you are using the domain and not the IP address. Before making any selections or changes, it's crucial to:
1. Create a full website backup. This ensures that you have a restore point in case anything goes wrong.
Server settings or changes can sometimes trigger notices like the one mentioned. As long as you confirm that you are using the domain, everything should work correctly.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please don't hesitate to open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 9 months, 2 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
February 16, 2024 at 11:20 pm #15313286

marcoM-185

My Domain is up running since years and WPML ask me to confirm the new site to the ip address where the address bar does not show ip but the domain name ,I NEVER use the ip address to access my site ??

thank you

February 16, 2024 at 11:24 pm #15313289

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Things like this with similar notices like the one you mentioned can sometimes be triggered by server settings/changes.

As long as you select that you are using the domain and not the IP, things should be fine.

Just make sure that you first create a full website backup before making any changes or before selecting any options like that.

It is important to always have a backup that you can restore to in case something goes wrong with the site.

I hope that you will find this information helpful 🙂

Mihai

February 18, 2024 at 11:35 am #15314903

marcoM-185

the problem disappeared after fix the previous problem.