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This thread is resolved. Here is a description of the problem and solution.

Problem:
When accessing the Advanced Translation Editor (ATE) to translate pages, it automatically translates them even though it was set not to. Additionally, the version of ATE that opens is random, sometimes the old version and other times the new one.
Solution:
First, we recommend creating a short screencast to illustrate the issue as it helps in diagnosing the problem more accurately. Next, please temporarily deactivate all plugins except WPML on your dashboard. This step is crucial to ensure that no other plugin is affecting this behavior. We have also recently updated ATE, which might have resolved the issue if it was related to the version updates.

If the problem persists, it might be due to reasons that are no longer relevant or because the situation described doesn't apply to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these solutions work, please open a new support ticket.

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This topic contains 4 replies, has 2 voices.

Last updated by Jorge Rodriguez 1 week, 4 days ago.

Assisted by: Andrey.

Author Posts
November 19, 2024 at 11:07 am #16418947

Jorge Rodriguez

Background of the issue:
When I access the ATE to translate pages, they are already translated automatically, even if I've set it not to do it before. The issue can be seen at: hidden link

Also, the ATE version that opens is random, not the one we normally use. We open the ATE to translate and sometimes we get the old version and others the new one

Symptoms:
The ATE now jumps randomly between settings. The ATE activates the autotranslation by itself (even after we set it as Do not translate automatically). Also, the ATE may open in the new version or in the old one randomly

Questions:

November 19, 2024 at 10:14 pm #16421790

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

While one of my teammates takes care of your ticket, I will provide you with the first debugging steps.

Could you please create a short screencast that illustrates the issue?

If this happens in the dashboard, please temporarily deactivate all plugins except WPML to ensure that no other plugin affects this behavior.

November 20, 2024 at 8:00 am #16422649

Jorge Rodriguez

Thanks Andrey!

It seems that it is back to normal now.

I will get back to you if the issue is reported again by any of our translators. It happened to 3 translators yesterday.

Have a good day!

November 20, 2024 at 2:59 pm #16425363

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback. We have recently updated ATE, so I hope the issue was temporary and has already been fixed.

November 21, 2024 at 10:59 am #16428558

Jorge Rodriguez

Thank you