Urgent Issue with Automatic Translation Credits

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This topic is split from https://wpml.org/forums/topic/urgent-issue-with-automatic-translation-credits/

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Supporter timezone: Europe/Vienna (GMT+01:00)

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Last updated by Bigul 56 minutes ago.

Assisted by: Bigul.

Author	Posts
February 26, 2025 at 1:52 pm #16751338
integrassI	Background of the issue: We are facing an issue with managing credits for Automatic Translation on our site under development. We have four production sites, with two currently live, and have purchased 500,000 extra credits. Symptoms: The dashboard is showing 0 credits, and we are unable to track or utilize the purchased credits effectively. Questions: How are the credits being calculated and why is the system not reflecting the purchased credits? How can we track the usage of credits across our production sites? Are the credits properly assigned to our live sites? Is there any misconfiguration or limitation affecting credit allocation? What is the expected consumption rate and how are credits deducted per translation? https://wpml.org/forums/topic/urgent-issue-with-automatic-translation-credits/
February 26, 2025 at 1:56 pm #16751474
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Somehow you have disconnected from the chat. So I have moved it to a ticket. It would be great if you could share the credentials of hidden link & hidden link Please fill in the private details fields after a full site backup. Refer to the following links for more details about our private information sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
February 26, 2025 at 3:42 pm #16751916
integrassI	Dear Support Team, I recently added 680,000 credits to my account, but the system still shows 0 credits. I want to clarify that my site has no issues with translation; however, I am unable to track my credit balance and usage. Please provide the following details: Credit Usage Report: Breakdown of how the credits have been consumed. Stuck Credits Information: If credits are stuck or not properly allocated, please investigate and resolve the issue. Unaccounted Credits: Clarification on why the system shows 0 credits despite the recent purchase. Expected Consumption Rate: Insights on how credits are deducted per translation. I will not be sharing my login details, so kindly check at your end and provide the necessary details. This is urgent, and I would appreciate a prompt resolution. Looking forward to your response. Best regards, Integrass
February 27, 2025 at 8:38 am #16754493
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please note that we are closing this ticket. Becuase you have opened multiple tickets for the same issue. I will help us to assist you better and faster and we can avoid duplicate tickets. Thank you for your kind understanding. -- Thanks! Bigul

The topic ‘[Closed] Urgent Issue with Automatic Translation Credits’ is closed to new replies.