[Fechado] Webite to slow

Hello,

Thank you for contacting the WPML Support Forum.

Please install the following plugin which will indicate the page generation time and more information in the top admin bar.

hidden link

In case you will still experience a unexpected page generation time and warnings in regards to duplicated or slow querries that are based on WPML Plugins, we would kindly like to ask you to provide a new Duplicator package.

The package we received seems to seperate the site content and the database and we can not migrate the site in this manner.

https://wordpress.org/plugins/duplicator/

Duplicator is free of use for backups up to 500MB and the package includes any content, themes, plugins and the database. As your site seems to exceed this limit there is a workaround.

In the first step of the Duplicator package creation process you are able to set filters for folders that will be excluded from the package building process.

You can simply add the filters for cache and uploads and it should bring your backup package to a minimal size.

More information here:
hidden link

In case of any issues please let me know. I can offer to create a package with Duplicator PRO in case you provide access to the site.

I have enabled the private box for your next reply. Please also add here a list of your plugins and theme for our developers who will revise your site and apply fixes into the upcoming version of CMS Multilingual and String Translation.

Kind regards
Andreas

Hello,

I am sadly not able to obtain access. At first the access was denied due to the wrong usernamen and after the third attempt I recieved the error which you can see on the screenshot.

Could you please verify and provide access again? I will then try to take the Dupicator Package using the PRO version.

Kind regards
Andreas

Hello,

Thank you for your message.

Your site is experiencing errors in regards to the plugin YITH WooCommerce Wishlist. See screenshot.

Once the plugin is disable the page generation time is back to normal.

Please reach out to the plugin support for further assistance.

Kind regards
Andreas

Hello,

Thank you very much for the clarification.

I was able to confirmt that the site on portuguese is experiencing performance issue caused by WPML and String Translation.

Our deveopers are currenlty working on major improvements to solve any issue realted to lack of performance when using WPML. I have escalated a copy of your site for further investigation and our team will include fixes into the next update for WPML, which will be released lately until the end of this month.

Further, significant changes in our next major update for WPML should enhance the site generation time to almost zero latency.

https://wpml.org/2019/06/wpml-4-2-7-and-a-preview-for-next-major-updates/

We would like to apologize for the inconvenience this may have caused and hope for your understanding.

Kind regards
Andreas

Hello,

In fact there been some queries that are very slow and there are duplicated queries as well. Those issues should be solved in our upcoming update. Anyhow, let is investigate a little further, if the issue might be related to another plugin.

Could you please try to run the site in minimal setup to see if the issue persists?

Please disable any additional plugin that is not related to WPML and its add-ons.

If the issue disappears please start reactivating any plugins, or activate them in small groups. This way please verify at which points the issue appears again to indicate the plugin that is causing the issue.

Also please change to a default theme like TwentySeventeen to see if the issue might be theme related.

Further, enable the wp-debug feature to see if there are any current PHP errors given.

Add the following to your wp-config.php file:

define('WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

If you open wp-config.php and that define statement is not there, you can add it right before this line:

/* That's all, stop editing! Happy blogging. */

Now, visits the parts of your website that are significantly slow. You will be able to find a complete report inside of your wp-content folder. Look for a debug.log file and provide me the results. If there will not be any debug.log file there are possible not any errors given.

More information about how to activate this feature you can find here:
https://wpml.org/documentation/support/debugging-wpml/

Kind regards
Andreas

Hello,

Thank you for the provided information.

A copy of your site as been escalated to our developers who are working on performance improvements with the next update for WPML.

Further I will escalate this ticket to our performance team who will investigate the issues on your site.

We will contact you soon.

Kind regards
Andreas

Hello Tiago,

I'll be investigating the performance issues of your website. As of now, I could not rebuild successfully the Duplicator copy on our testing server. I am investigating why. Once I get it up I'll run some tests and get back to you.

Thank you,
Jamal