Problem: The client reported that although their website is translated into Arabic, some product gallery images are still showing in the default language despite uploading different pictures. Solution: We visited the Arabic version of the specified URL and found that the images appear to be correctly translated to Arabic. We asked the client to double-check if the issue still persists. If it does, we requested a screenshot to better understand where the untranslated images are showing. Additionally, we advised the client to provide site debug information to help us diagnose the issue further. This can be done by following the guide at https://wpml.org/faq/provide-debug-information-faster-support/.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client requested to speak to a human without providing specific details about the issue. Solution: We asked the client to elaborate on the problem and suggested providing screenshots to help clarify the issue. Additionally, we enabled debug information for the support ticket and provided a link to instructions on how to retrieve and share this information. If you're experiencing similar issues, we recommend following these steps: 1. Elaborate on your issue in detail. 2. Use the "upload an image" option to provide screenshots. 3. Retrieve and share debug information using the instructions here: http://wpml.org/faq/provide-debug-information-faster-support/area
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at our support forum.
