Problem: The client reported a critical error when opening the translation editor page in WPML, which occurred due to issues with a specific translation job (ID 5130) and a missing media item in the Gutenberg/page-builder content. Solution: For the translation job issue: 1. Ensure WordPress, WPML Multilingual CMS, String Translation, and any WPML add-ons are fully updated. 2. Navigate to WPML → Support → Troubleshooting. 3. Run the following options: - Clear the cache in WPML - Remove ghost entries from the translation tables 4. Return to the affected original page/post, make a minor edit to the title or content, save it, and then try opening/sending the translation again. 5. If the issue persists with one page, cancel the current translation job and create a new one from WPML → Translation Management / Translation Dashboard.
For the media translation error: - The error
Call to a member function get_id() on null
suggests a missing media reference in Gutenberg/page-builder content. We need detailed steps to reproduce the error and access to the site to investigate further.
If these solutions do not resolve the issues or if they seem outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
