Problem: You want to use different images depending on the language of the page on your site. You were initially instructed to open your page in Elementor in the language in question and add the media from there, despite a notification advising against this method. However, once you send the page to translation, the image reverts back to the original language. Solution: We recommend using the media translation addon to handle different images for different language versions of your pages. This method avoids the issue of images reverting to the original language after translation. For detailed guidance on how to use this addon, please visit our documentation: Media Translation.
If this solution does not resolve your issue or seems outdated, or if it does not apply to your specific case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with sections of text on their site reverting back to the original language after making changes in the original page. The changes do not appear in the WPML editor. Solution: We found that the translations were not fully completed. We completed the missing translations for the client. For future instances, if this issue occurs, we recommend going to the primary language version of the page and clicking “Update” or “Save.” This action will prompt the Advanced Translation Editor to resync the content and verify if the translations appear correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and check if there's a permanent fix available. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket at our support forum.
Problem: The client is developing a site and needs to upload a PDF in different languages for secondary languages using WPML. They can only see the option to translate the name of the file in media translation but not to change the media itself. Solution: We recommend following these steps: 1. From the top of the black bar, click on the flag for the other language (the one where the translation exists for the page where you want to use a different PDF). 2. Navigate to the main Pages list, hover your mouse over the desired page, and select "Edit with Elementor." 3. Once you're in Elementor, you should be able to edit the PDF URL and change it to the translated version of the PDF. Don't forget to save the page afterward. Additionally, you can refer to these discussions for more insights:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
Problem: The client needed advice on switching a site from development to live on a different domain, and how to handle WPML registration in this scenario. Solution: If you're experiencing this, we recommend you follow these steps to switch your WPML registration to a new domain: 1. Add the new domain and copy the newly generated key. 2. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site". 3. Register the website again with the key you copied in step #1.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the WPML language switcher is not appearing in the top menu despite being selected in WPML settings. Additionally, after changing the default language to Russian, the main page does not display in Russian. Solution: We first need to ensure that the website is restored to the state shown in the client's screenshot for accurate troubleshooting. If the site is in maintenance mode or changes are not published, the client might need to log into WordPress to see the changes correctly. For the language switcher issue, it appears there is no WordPress menu available in the WPML > Languages > Menu Language Switcher settings because the menu might be managed via Elementor. We recommend using a custom language switcher by following the documentation on adding language switchers using PHP and shortcodes, and for Elementor compatibility, refer to adding the WPML language switcher widget to Elementor templates and pages.
If these solutions do not resolve the issues or if they seem outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing an issue where WPML requires content to be translated twice, leading to excessive usage of translation credits. Solution: 1. We could not verify the issue based on the provided video and messages. If the problem persists, please send another video with detailed steps showing how the content is created before being exported and where the duplicated segment appears in the Advanced Translation Editor (ATE). 2. A temporary workaround involves opening the post with duplicated elements in Elementor, making a small change, and saving it. This action should remove any duplicated occurrences.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You want to translate breadcrumbs generated by Yoast SEO but they are not appearing correctly translated on your website despite being added to the string translation in WPML. Solution: First, ensure that the string's default language is set correctly. You can change the source language of the string by following these steps: 1. Go to WPML → String Translation. 2. Select the string related to breadcrumbs. 3. Change its default language to French (or your primary language). 4. Translate it to other languages as needed. For detailed guidance, visit How to Change the Source Language of Strings.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is experiencing an issue where WPML requires content to be translated twice, leading to a loss of translation credits. Solution: We have investigated the issue and found that this behavior is expected. Repetitive content cannot be merged into a single translation segment because there's no guarantee that the translations should be identical. Differences in formatting mean the content is treated as unique and translated individually, resulting in separate credit charges.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
