Problem: After upgrading to PHP 8.3, you received a message from WPML stating that your site does not meet the minimum requirements because the WordPress REST API is not responding correctly. This could be due to security plugins, server configurations, or custom rewrite rules. Solution: We have verified the REST API test endpoint and found that the message is a false negative; your REST API is functioning correctly. You can safely ignore this message. If you continue to experience issues or if this solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing a Taxonomy Translation error on your site despite following the provided steps and synchronizing the Taxonomy Translation as per the instructions in a previous support ticket.
Solution: We suspect that the error might be occurring because previously active languages (English and French) on your site are now deactivated. We recommend trying to remove the content for these deactivated languages. You can do this by navigating to WPML > Languages > Site languages in your WPML dashboard and clicking "Delete content" for each deactivated language.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After updating WPML, you receive a persistent error message stating 'Some taxonomy terms are out of sync between languages', even after clicking 'Update Taxonomy Hierarchy'. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Take a backup of your site's database. 2. Navigate to WPML -> Support -> Troubleshooting. 3. At the bottom of the screen, click the 'Remove all messages and notifications' button. 4. Check if the problem is resolved.
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where certain taxonomies on their WooCommerce multilingual site were forced to be non-translatable, causing an error message. This issue persisted even after disabling all plugins. Solution: We advised the client to perform a minimum environment test correctly by keeping essential WPML plugins active, specifically WPML Multilingual CMS and Strings Translation. The client should deactivate all third-party plugins and monitor when the error message disappears, then report back which plugin was last deactivated. Additionally, it was found that in WPML settings under Taxonomies translation, the settings for 'product_cat' and 'product_tag' needed adjustment.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: You are using the Flatsome theme and are unable to translate the "MY ACCOUNT" string on the login page. Solution: The "MY ACCOUNT" string is the title of the My Account page. Since the original language of your site is Portuguese, you should change the title to "Minha Conta". This adjustment should resolve the translation issue.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
