Problem: The client is unable to see some links in the Advanced Translation Editor while trying to translate the homepage. Additionally, the language flag is not displayed on some pages, and there are concerns about design changes post-translation. Solution: We enabled translation for the homepage and suggested using the search form in the Advanced Translation Editor to type "HTTP" to list all links for translation. For the design issues on the translated page, we created a separate support ticket to address this specifically. If you're experiencing similar issues, we recommend trying the following steps: 1. Ensure that the translation for the homepage is enabled. 2. In the Advanced Translation Editor, use the search form and type "HTTP" to find and translate missing links. 3. Check the separate support ticket for solutions related to design changes after translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/.
Problem: The client reported issues with their website where the translation of a page was deleted, and an error message stating 'Unfortunately, you are not allowed to edit posts of this post type' appeared. Additionally, there were concerns about the design changing post-translation, specifically non-editable background colors. Solution: We first verified if the client was working on the site, as changes being made could affect the translations and design. It was discovered that the issue with the translation being deleted and the error message might have been temporary or due to ongoing modifications on the site. For the design issues, particularly the non-editable background colors, we recommend checking the theme or page builder settings to ensure they are configured to allow changes to styles in translated versions. If these settings are correct and the problem persists, it might be due to a compatibility issue with the current theme or a plugin affecting the translation.
If the solution provided here does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum for further assistance.
Problem: The client changed the main language of their website from Turkish (TR) to English (EN) after moving to a new domain and encountered an error when logging into the original domain with the Turkish language set as the main language. Solution: We recommend updating to the latest version of WPML, which at the time of the support was 4.6.8. This update can be downloaded from the WPML changelog page. After updating, the client should use the "mark it as copy" option designed for such cases where the domain and main language have changed.
