Problem: The client was experiencing an issue where clicking 'invoices' under WPML > Translation Management > Tools > invoices resulted in a blank page.
Solution: We requested temporary access to the client's site to investigate the issue. After reviewing the site, we asked the client to confirm if all three translation engines were showing up correctly in WPML > Settings > Automatic Translation, and also in WPML > Translation Management > Tools > Automatic Translation Engines. For the separate issue of the invoices page being blank, we created a new support ticket to handle it according to our Support Policy, which states that we should address one issue per ticket.
If you're experiencing similar issues, we recommend checking if all translation engines are visible in the specified WPML settings. If you encounter a blank page when accessing the invoices section, please note that this might be a separate issue that requires its own support ticket.
Please be aware that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket with us here.
Problem: The client is unable to download translation invoices as the interface disappears when they click on it. This issue does not occur on other sites, only on the real.org site. Solution: We recommend the following steps to identify and resolve the issue: 1. Create a full backup of your website. 2. Disable all plugins except for WPML and its add-ons. 3. Check if the issue still occurs. 4. If the issue is resolved, reactivate your plugins one by one, checking after each activation to see if the issue reappears. This will help identify the plugin causing the issue. 5. If the issue persists with non-WPML plugins disabled, switch to a default theme like TwentySeventeen and try to recreate the issue. It is best to perform these steps in a staging (testing) environment if possible.
In the meantime, we have sent an email to the client with all the invoices to provide immediate assistance.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket.
Problem: The client is experiencing unwanted automatic translations with the new WPML version, which incurs charges. The client wishes to disable this automatic translation feature and revert to having the option between automatic and manual translation. Solution: 1. Open the Advanced Translation Editor. 2. Click on "Undo Translation". 3. In the popup, select the option to disable automatic translation for future translations. 4. This is a one-time action; once set, automatic translations will not occur by default. 5. If you undo an automatic translation, you will not be charged for that content. If this solution does not seem relevant to your situation, please open a new support ticket with us.
Problem:
I am trying to do the translation of the special fields Email and Name (see image en.jpg). The translation is not made for the following languages: Bulgarian(bg), Chinese traditional(zh-hant), Czech(cs), Filipino(fp), Greek (el), Korean(ko), Lithuanian(lt), Mongolian(mn), Persian(fa), Romanian(ro), Slovakia(sk), Slovenian(sl), Thai(th).
