Problem: The client was experiencing a fatal error when changing product variations in WooCommerce Multilingual, similar to an issue previously reported in a support thread.
Solution: We recommended the client to: 1) Ensure that they have a full site backup. 2) Upgrade their WordPress to version 6.4.3. 3) Upgrade WooCommerce and WooCommerce Multilingual to the latest versions(8.6.1 and 5.3.5). 4) Increase the
If the issue persists, we advised the client to ask their customer to perform another test and, if necessary, to create a staging site to check if the bug exists in a minimal setup. We also moved the chat to a support ticket for further assistance.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us through the WPML support forum.
Problem:
When the client attempts to change a product variation, such as inserting a sale price and saving, the process does not complete, and the spinning icon persists. An error indicating 'PHP Fatal error: Uncaught Error: Call to a member function get_stock_quantity() on bool' appears in the logs.
Solution:
If you're experiencing a similar issue when saving product variations, we recommend trying the following steps in your WordPress admin area:
1. Navigate to WooCommerce -> WooCommerce Multilingual & Multicurrency -> Status -> Troubleshooting.
2. Execute the following troubleshooting options:
- "Sync product stock quantity and status"
- "Fix translated variations relationships"
- "Sync removed product meta from original products to translations"
Please ensure you take a full backup of your website and database before proceeding with these steps.
Keep in mind that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in the WPML support forum.
Problem: I am experiencing an issue where all product URLs in secondary languages are incorrect on my website leading to 404 errors in indexed URLs.
Solution:
- Navigate to WPML > Settings > Post Types Translation > Products.
- Check if the translations match the store URLs settings.
- If not, update the translations to align with the store URL settings and save the changes.
